Support
Support · Tickets
Open a support ticket when you need help from the Entagl team.
Overview
Support tickets are how you get help: bug reports, feature questions, setup help. Every ticket gets a number, a status, and a conversation with our team. Attach screenshots or screen recordings to speed things up.
Features
Your tickets
All your open and closed tickets with ticket number, subject, status, and last update.
Create a ticket
Pick a category (bug, billing, setup), describe the issue, attach files.
Priority
We triage urgent issues (channel down, billing problem) faster than feature questions.
Ticket conversation
Threaded back-and-forth with support. New messages appear with a red badge.
Attach screenshots / logs
Drag files into the ticket — accepts images, PDFs, and text logs.
Common tasks
Open a support ticket
About 1 min- Open the sidebar → Support.
- Click New Ticket, pick a category, describe the issue, and Submit. We'll reply by email + in-app.
Tips
Clear repro steps shorten resolution by a lot. 'Click X, then Y, then I see Z' beats 'it broke'.
Response time depends on your plan — see Billing for your SLA.
Frequently asked questions
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