Meet Maya: ask, change and approve

Tell Maya what you want to change. Read the plain-language summary, then approve the exact change. Starting a plan only prepares the changes; each change still needs approval. You can answer daily briefings and review supported changes in WhatsApp. Ask Maya for more details if needed. If a review is not ready, ask for a fresh review; nothing is saved from that card until you approve it. Tell Maya which language you want. She remembers it for future replies, briefings, reminders and new reports.

On entagl.com, tap “Text Maya on WhatsApp” to open Maya’s chat. On a computer, you can also scan the QR code with your phone. A greeting appears in the page language. Press Send to start. If you are new, Maya guides you through signup in WhatsApp.

New accounts open in Maya after free setup. Tap View workspace to open the other pages. Existing accounts keep their current home. Open Maya and tap Pin Maya to make her your home on this phone. This choice is separate for each account and workspace.

Ask Maya to list your Comments pipelines, then name the pipeline or connected account to change. She can propose instruction, model, routing and version changes, review keyword rules or inspect saved activity. Review her proposal before approval. Tests do not post replies. Private balances and upgrade links need billing access; old traces may be missing or locked.

Ask Maya for the ads overview, 1-day, 7-day or 30-day metrics, or pending proposals. You can request a budget change, pause or resume, approve or reject a named proposal, draft a campaign, or propose a new ad or ad set. Name the account when several are connected. Ads permission is required.

Ads uses its own safety checks and Activity page. Budget or status requests can run within allowed limits. Other actions may wait as Ads proposals. Autopilot can approve eligible proposals, but new structures land paused. Visual campaigns and Instant Forms require explicit human approval.

Read Maya’s result before acting. Some Ads requests can run through the Ads safety checks; others return a web review link. A chat that has read web content can also require exact-change approval. A waiting proposal is not a completed change.

After Maya introduces herself, close the chat and dismiss its launcher tip to see a small mobile app invitation on your dashboard. On desktop, scan the QR code with your phone. On a phone or tablet, use the download button to open the App Store or Google Play. Closing the invitation or choosing Not now stops automatic reminders for this workspace. You can always find the download links in Settings → Preferences.

Open Maya to start a fresh chat in a compact side panel. Fullscreen is a separate control. After setup, you get a one-time welcome with useful starting actions. On phones and tablets, a small dashboard card lets you open the chat. Use History or Continue to return to earlier work. Unsent drafts stay available during this session. Opening the welcome uses no credits; sending requests follows your normal usage and review settings.

Ask about conversations, leads, orders, bookings, products, services, channels, team members, analytics, ad performance — anything in your workspace. Maya reads the live data and answers in plain language.

Ask Maya for a change. Read her result to see whether it was saved or is waiting for review. Review an approval card when shown. Ads requests use their own safety checks and Activity page.

On the Feedback tab, click "Resolve with AI" on any flagged reply. Maya analyzes what went wrong, traces how the agent made its decision, and proposes specific fixes (tweaked guideline, new FAQ, prompt change).

Configuration proposals can show a card with the change to review. Ads proposals use Ads Co-Pilot → Activity instead. Check the exact action and status before approval, then read its result.

Before showing you a proposal, Maya runs an internal QA step that rates each change as low, medium, or high risk and flags warnings. You see the rating on the proposal card so you know what to pay extra attention to.

For bigger asks ("Prep my business for the weekend sale"), Maya breaks the work into steps, shows the plan, and checks each off as it completes. You can pause or edit the plan mid-run. When you approve a plan you choose: Approve all runs every step without asking again (messages to customers, webhooks, custom functions and deletions still wait for your OK, and a change whose test needs your attention waits while the other steps carry on), or One at a time asks before each change. Tap Stop on the plan to halt it.

If Maya needs more info ("Which of your three WhatsApp numbers?"), she asks a quick question and waits for your answer before proceeding. No guessing.

Ask "What was my lead conversion rate this month?" or "Which ad campaign brought the most bookings?" and get the answer inline — no need to open Analytics.

Maya knows which channels you have connected (WhatsApp, Instagram, Telegram, Messenger, email, Shopify, widget) and can check their status or walk you through reconnecting one that dropped.

Press the microphone icon to talk to Maya out loud. She talks back. Useful when your hands are busy.

Open the gear icon in Maya's panel. Model picks the AI for typed chat: Gemini (the default) or OpenAI. Voice calls always use OpenAI. Intelligence sets how hard it thinks: Normal answers faster, High takes longer on tricky requests and uses more credits. Fast mode is off by default. Turn it on and OpenAI replies come up to 2.5 times faster, for twice the credits on those requests.

Open the gear icon in Maya's panel and turn on Browse the web. Maya can then search the web and read pages you mention, like your own website, a supplier's price list or a competitor's public prices. Each search or page read uses a few credits, and the reply shows which pages she read and what it cost. Once a chat has read anything from the web, every change waits for your OK on an Approve this change? card, even in Bypass mode, so nothing written on a web page can change your settings without you.

Every conversation with Maya is saved. Re-open an old one to follow up or revisit a proposal you didn't approve.

The floating button shows a red count when Maya has proposals waiting for your review, so you never forget pending changes.