Your AI agent
Agent · Feedback
Flag AI responses that were off — we use them to improve your agent automatically.
Overview
When the AI says something wrong, awkward, or off-tone, you (or your team) flag it here. Feedback rolls up into weekly AI-generated improvement suggestions for your prompt, guidelines, and knowledge. It's how your agent keeps getting better over time.
Features
Feedback list
Every flagged message across your workspace, with the conversation context.
Tag a reason
Why was this bad? Wrong info, off-tone, missed booking, irrelevant — you label it.
Add your ideal answer
Paste what the AI should have said. Used in weekly improvement reports.
Weekly improvement report
AI reads all feedback and suggests specific prompt / guideline / FAQ changes.
Resolve when fixed
Mark feedback resolved after you apply the fix, so you can track progress.
Common tasks
Review and apply customer feedback
About 1 min- On your agent page (Agent Flow or Agent Builder), click Feedback in the bottom bar — it slides open as a side panel. The yellow badge on the button shows how many items are still pending.
- Open a feedback item, read the suggested fix, then click Apply to update guidelines or Dismiss to ignore.
Tips
Flag at least 5 bad replies per week for the weekly report to be most useful.
Feedback never changes your agent automatically — you always review suggestions before applying.
Frequently asked questions
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