Inbox Auto-Close
Quiet conversations close automatically and reopen the moment the customer writes again.
Overview
Over time an inbox fills with conversations that ended weeks or months ago, which makes it harder to see who actually needs you now. Inbox Auto-Close keeps things tidy: when a conversation has had no activity for the number of days you choose (30 by default), it moves to the 'Closed' filter. Nothing is deleted, the history stays intact, and if the customer ever messages again the conversation reopens by itself and continues exactly where it left off.
Features
Auto-close switch
Turns automatic closing on or off for your whole workspace. It is on by default because a tidy inbox is faster for you and for the system.
'Close after' period
How many days a conversation can stay quiet before it's closed — from 7 days up to a year. 30 days is the recommended balance.
Automatic reopen
A closed conversation reopens instantly — with its full history — when the customer sends a new message on any channel. Your AI keeps replying as normal; the customer never notices anything.
Common tasks
Change how quickly conversations close
About 1 min- Open AI Agent settings and go to the General tab.
- Find the 'Inbox Auto-Close' card and pick a new period under 'Close after'.
- Save with the bar at the bottom — the new period applies from the next daily cleanup.
See conversations that were closed
About 1 min- In your Inbox, open the filter menu at the top of the conversation list.
- Under 'Conversation status', choose 'Closed' (or 'All') — every closed conversation is there with its full history.
Tips
Frequently asked questions
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