Your AI agent
Agent name
What your AI introduces itself as in conversations.
Overview
Pick a name your customers will see and hear — "Sophia", "Alex", or something that matches your brand voice. You can also switch on the Generic Name mode so the AI refers to itself as "assistant to [Your Business]" instead, which is useful when you want the company to stay front and centre.
Features
Custom name
Type whatever name you want the AI to introduce itself with. Short, personable names work best.
Use generic name
When on, the AI says "assistant to [Your Business]" instead of a personal name — handy when you don't want customers asking to speak to "Sophia" on the phone.
Common tasks
Change the agent's name
About 1 min- Open the sidebar → Configuration → Agent Configuration → General.
- In the Agent Name field, type the new name. Or toggle Use generic "assistant" instead of custom name to have the AI introduce itself as "assistant to [Your Business]".
- Click Save — the next outgoing message uses the new name.
Tips
A name like "Alex from Bella" feels more personal than "AI Assistant".
If you operate several brands, pick names that match each brand's tone (formal for law firms, playful for restaurants).
Frequently asked questions
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