Your AI agent
Test your agent
A private sandbox to chat with your AI before customers do.
Overview
Test Agent slides open as a side panel over your agent page — a live chat with your AI exactly as a customer would experience it. Nothing you say shows up in your analytics, and the AI knows it's a test. Use it after every change to prompts, guidelines, or knowledge to make sure things still feel right.
Features
Chat interface
A faithful preview of what a customer on the web widget sees. Type, send, and watch the AI respond.
Reset conversation
Start a fresh test — useful when you want to see the greeting flow again.
Language toggle
Test the AI in any of the 10 supported languages without changing your account language.
See what the AI referenced
Each AI reply shows which FAQ, service, or knowledge chunk it used. Great for debugging.
Common tasks
Send a test message to the agent
About 1 min- On your agent page (Agent Flow or Agent Builder), click Test Agent in the bottom bar — it slides open as a side panel.
- Type a sample customer message and press Enter. The agent replies live using your current configuration.
- Use the toggles at the top to test specific languages or channels.
Tips
Keep a checklist of your top 10 customer questions. Run them through every time you make a change.
Test messages do not count against your message quota.
Frequently asked questions
Was this page helpful?