Maya's briefings, memory and WhatsApp

Tell Maya what you want to change. Read the plain-language summary, then approve the exact change. Starting a plan only prepares the changes; each change still needs approval. You can answer daily briefings and review supported changes in WhatsApp. Ask Maya for more details if needed. If a review is not ready, ask for a fresh review; nothing is saved from that card until you approve it. Tell Maya which language you want. She remembers it for future replies, briefings, reminders and new reports.

A test is a message a customer might send plus what a good reply must do. Maya can write tests for you from the questions customers of a business like yours usually ask, or from what your customers really asked, and can use replies you disliked and low customer ratings so the same mistake is caught next time. She shows the credits before creating tests and before any run of more than five tests, runs the tests in the background, and posts a short report with a PDF. When she changes an FAQ, a service, a price or a business detail for you, she reruns the tests that change touches on her own (up to five tests and 10 credits a day). For any test that fails, tap "Ask Maya to fix": she finds the cause and shows you the change to approve. You can do all of this in Maya's settings, by asking Maya in the app, or on WhatsApp.

Maya can run your saved tests every day, every weekday, once a week or once a month at the time you choose. Before you start a schedule she shows the credits each run and each month will cost. Every report arrives in your Maya chat with a PDF, as a notification, and on WhatsApp if you've connected it. You can change or stop the schedule any time.

Ask Maya to list your Comments pipelines, then name the pipeline or connected account to change. She can propose instruction, model, routing and version changes, review keyword rules or inspect saved activity. Review her proposal before approval. Tests do not post replies. Private balances and upgrade links need billing access; old traces may be missing or locked.

Ask Maya for the ads overview, 1-day, 7-day or 30-day metrics, or pending proposals. You can request a budget change, pause or resume, approve or reject a named proposal, draft a campaign, or propose a new ad or ad set. Name the account when several are connected. Ads permission is required.

Ask Maya to add an AI employee for bookings, sales, orders, support or common questions, choose which channels it answers on (WhatsApp, Instagram, Facebook, TikTok, Telegram, email or your website chat), switch it on or off, or remove it. She also sets up Coordinator, your phone AI: its voice, greeting, longest call, what to do when a caller asks for a person, and whether it takes incoming or makes outgoing calls. She can write call scripts and call automations too. Every change comes as a card that shows the before and after, and nothing changes until you approve it.

Maya remembers the lasting things you tell her: your preferences, your decisions, ideas you turned down and facts about the business, so you don't have to repeat yourself. Memory is on by default. Turn off "Learn from my chats" if you only want her to remember what you ask her to. Open "What I remember" to read, change or forget anything, and to approve memories marked "Waiting for your OK". A memory only helps Maya work with you. It never changes what your AI tells customers.

Maya keeps short notes about what matters to you: preferences ("send reports as a short list"), decisions ("the AI never stops replying when a person joins"), goals and facts about the business. She saves a note when you ask her to remember something, and when "Learn from my chats" is on she also picks up lasting things from your chats. When she isn't sure, the note waits under "Waiting for your OK" until you decide. She uses her notes in every chat and call, so you don't repeat yourself. Notes only help Maya work with you: they never change what your AI tells customers.

Open Maya's settings and tap View next to "What I remember". Tap Keep it or Don't keep on notes waiting for your OK. Use a note's menu to Edit it, mark it No longer true (Maya stops using it), or Forget it. Tap "Why I remember this" to see the message and date it came from, or "Add something" to write a note yourself. Forgetting a note doesn't change your past chats. You can also just tell Maya: "forget that I prefer short lists".

Once a day, at the time you pick, Maya posts a briefing in a chat called "Daily briefing". The top shows what happened since your last briefing: chats, AI replies, bookings, orders and the money paid, new leads, chats handed to your team, appointment reminders sent, calls, new reviews and forms filled. A number only shows when it is above zero, and you can tap it to open that page. Below that, Maya lists up to 5 things that need you, for example customers who complained or rated you low, missed calls, payment proofs to check, chats waiting for a person, a disconnected channel or credits running low. Each item has one button to deal with it. It is on for every workspace unless the owner or an admin switches it off. You choose what it includes, in Maya settings or by asking Maya in chat.

Maya interrupts you only for two things: your AI keeps failing (3 or more errors within 30 minutes), or your credits will run out within a day at the current pace. You get at most 3 urgent alerts a day. Urgent alerts are on unless the owner or an admin switches them off.

Leave "App notification" on to get a notification on your phone, from the Entagl app, when your briefing is ready. Quiet hours stop Maya's phone and WhatsApp messages during the hours you choose. Anything that comes in during those hours waits until they end, and you can still read it in the app at any time.

Connect your WhatsApp under "Chat with Maya on WhatsApp" to text Maya or send her voice notes from your phone, in the same chats you have in the app. When "Send to my WhatsApp" shows under Daily briefing & alerts, Maya also sends your briefing, urgent alerts and finished checks there. If you haven't written to her in the last 24 hours, WhatsApp only lets her send a short message first. Tap "Show me" on it and the full message follows.

Ask Maya to watch something or remind you, for example "check my unanswered chats every day this week" or "remind me on Friday at 10 to review prices". She saves it in Lists and sends you a notification each time it runs. See, pause, change or remove them under Lists → Scheduled. They can repeat every day, on weekdays, on the days you pick or once a month, and stop on a date, after a number of times or when you stop them. Checks you set up before Lists finish on their own.

Ask Maya to connect your Shopify store. In the app she shows a card that does it right in the chat. On WhatsApp she sends a short link that works on your phone, plus a PDF guide. Calendar connection (Google, Outlook or iCloud) isn't available on every account yet. Where it is, Maya connects it the same way: you sign in, come back to the chat and choose which calendars bookings use. If your account doesn't have it yet, she'll tell you.

Maya can read and change every website chat setting: turn it on or off, colours and size, auto-open and the welcome bubble, the welcome message, the other channels shown in the button, website calls, and which websites or pages it may appear on. She can also give you the install code for WordPress, Shopify, Wix, React, Next.js or plain HTML. Every change waits for your OK. Logo and welcome photo are still uploaded on the Website page.

Maya follows each teammate's ticked privileges in Settings → Team. She only shows and changes what those privileges open in the app, and approving a change needs the same privilege. Teammates see only their own Maya chats; the Owner and Admins see all of them, and only the person who started a chat can talk to Maya in it. What Maya remembers about the business is shared with everyone who can use Maya.

Ask Maya to add the phone number that should hear when a customer wants a person. Once you approve the card, she texts a 6-digit code to that phone; tell her the code to finish. The code works once and for 10 minutes. Until you give her the right code, the number gets nothing, because these alerts can include your customers' details. A new number starts with every alert off; tell Maya which alerts it should get, or tick them on your alert recipients list.