Maya's settings
Choose how Maya works: when she asks before acting, how she talks, which model she uses, and what she sends you.
Overview
Open Maya and tap Settings at the bottom of her chat list. Most settings are per person: each teammate chooses their own. Settings that affect the whole workspace, like Agent & pricing checks, can be changed only by the Owner or an Admin.
Features
Execution mode: Approval, Plan or Bypass
Approval (the default) asks before each change. Plan outlines the steps first, then carries them out. Bypass applies ordinary changes without asking. Campaigns, message templates, reminder messages, call lists and changes from a briefing's "Fix it" chat always wait for your tap, whatever the mode.
Style
Conversational (warm and friendly) or Professional (direct and short).
Model, Intelligence and Fast mode
Pick the model for typed chat (voice always uses OpenAI). Intelligence High thinks harder but is slower and uses more credits. Fast mode gives up to 2.5 times faster OpenAI replies and uses twice the credits on those requests.
Voice replies
Auto lets Maya sometimes answer on WhatsApp with a short voice note when it's easier to hear than read, never for links, prices or buttons. Off keeps every reply written.
Verify changes
Before she proposes a change, Maya tests it in a safe copy of your setup and shows you the result. This uses training credits; turn it off if you prefer faster cards.
Browse the web
Lets Maya search the web and read pages you mention. Each search or page read uses a few credits.
Private chats
Start a private chat from your list of Maya chats. Only you can see it: the Owner and Admins can't, and neither can Entagl staff helping you. Maya keeps nothing from it in her memory, and what you say there never shows up in your other chats.
Chat history: search, rename, archive, delete
Every chat with Maya is saved in the list on the left. Search it, rename a chat, or archive it. Archived chats can be opened again or deleted forever. Members see only their own chats and the Daily briefing; the Owner and Admins see every chat except other people's private chats.
Briefing, alerts, notifications and quiet hours
Turn the daily briefing on and pick its time, keep urgent alerts on, choose app notifications, and set quiet hours when nothing buzzes your phone. Details are on "Maya's briefings, memory and WhatsApp".
Memory
See, edit, pin and delete what Maya remembers, and choose whether she learns from your chats.
Agent & pricing checks
A weekly check (pick the day and time) and a monthly review. Maya compares your prices, offers, FAQs, files and your assistant's instructions and sends a report, also when everything is fine. For each difference you can tell her which version is right, mark it as intentional, or snooze it for 30 days. Owner and Admins only.
Test cases and scheduled test runs
Save customer questions with the answer you expect, then run them on demand or on a schedule. See "Maya's briefings, memory and WhatsApp" for the step by step.
Lists settings
On the Lists page: turn the daily "Due today" message on and pick its time, and choose whether reminder text shows on your phone's lock screen.
Common tasks
Switch Maya to Bypass or back to Approval
About 1 min- Open Maya and tap Settings at the bottom of her chat list.
- Under Execution mode, pick Approval, Plan or Bypass.
- The new mode applies from your next session. Switch back the same way.
Start a private chat
About 1 min- Open Maya. Her chat list is on the left.
- Tap "New private chat" at the top of the list (in the phone app, it's in Maya's menu).
- A lock and "Only you can see this chat" show at the top. Use it like any other chat.
Tips
Frequently asked questions
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