Analytics & insights
Analytics · AI Summaries
Weekly AI-generated reports on how your agent is performing.
Overview
Every week, AI reads every conversation your agent had and writes a plain-English summary: top customer questions, common objections, wins, friction points, and suggested changes. Like having a marketing analyst on call.
Features
Latest summary
This week's AI report — 2-3 minute read.
Past summaries
Go back through past weeks to track trends.
Key themes
The most common customer topics, with a count and example quotes.
Friction points
Moments where customers got frustrated — opportunities to improve.
Suggested actions
Concrete changes to make: add this FAQ, tweak this guideline, feature this service.
Common tasks
Read your AI insights
About 1 min- Open the sidebar → Analytics → AI Summaries.
- Pick a date range from the top filter — the cards refresh automatically.
- Click Export to download the data as CSV.
Tips
Schedule a 15-minute weekly check-in with your team to review the summary together.
Frequently asked questions
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