Analytics & insights
Analytics · Website
How your website chat widget is performing.
Overview
Website Analytics is laser-focused on the web chat widget: how many people saw it, how many opened it, how many chatted, and how many became leads. Includes top pages (where conversations started) and hourly patterns.
Features
Impressions vs opens
How often the widget was shown vs actually clicked. High shown / low clicks means your widget needs more prominence.
Chat-to-lead conversion
Of people who opened the chat, how many shared contact info.
Top pages
Which pages on your site drove the most conversations.
Hourly pattern
When visitors most often chat — useful for timing promotions.
Device breakdown
Mobile vs desktop conversations.
Common tasks
View website analytics
About 1 min- Open the sidebar → Analytics → Website Analytics.
- Pick a date range. Use the channel filter to break down by source.
Tips
Low open rates usually mean the widget needs a more visible position or greeting bubble.
Frequently asked questions
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