Endpoints

Webhooks

Subscribe a URL to workspace events. This is what the Make instant triggers call when a scenario is turned on and off.

So funktionieren Webhooks

Webhooks senden ein Event an deine URL, wenn im Workspace etwas passiert: ein neuer Kontakt, eine Buchung, eine bezahlte Bestellung, ein beendeter Anruf. Jede Zustellung ist signiert, damit du prüfen kannst, dass sie von Entagl kommt.

Einen Endpoint einrichten

Erstelle einen Endpoint mit POST /webhooks. Wähle Event-Typen aus der Liste unten (oder aus GET /events) oder nutze einen Platzhalter wie contact.* oder *. Die Antwort enthält das Signatur-secret genau einmal: Speichere es. Die Entagl-App für Make erledigt das für dich, wenn ein Szenario mit einem Entagl-Trigger eingeschaltet wird, und löscht den Endpoint, wenn es ausgeschaltet wird.

Anfrage

curl -X POST "https://api.entagl.com/api/v1/webhooks" \
  -H "Authorization: Bearer ai_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://example.com/entagl/webhooks",
    "events": ["contact.created", "booking.*"],
    "description": "CRM sync"
  }'

Der Webhook, den du auf der Seite Kanäle → Webhooks in der App einrichten kannst, verwendet das ursprüngliche Format: Der Body ist { event, workspace_id, occurred_at, data }, und X-Entagl-Signature ist sha256= gefolgt von einem HMAC-SHA256 des rohen Bodys. Alles Folgende beschreibt Endpoints, die über die API erstellt wurden.

Event-Format

Jede Zustellung ist ein POST mit einem JSON-Event. type sagt, was passiert ist, und data enthält die Details zu diesem Typ (siehe Event-Liste). actor sagt, wer es ausgelöst hat (ai, human, customer, system, api, import oder provider), und source.connection_id, welche Zugangsdaten, sodass eine Integration ihre eigenen Änderungen ignorieren kann. Update-Events enthalten außerdem changes mit den Namen der geänderten Felder.

contact.created

{
  "id": "evt_5c1f0a9e7b2d4e3f8a6c0b1d2e3f4a5b",
  "object": "event",
  "type": "contact.created",
  "api_version": "2026-10-01",
  "occurred_at": "2026-10-01T14:32:11.482Z",
  "created_at": "2026-10-01T14:32:11.482Z",
  "workspace_id": "00000000-0000-0000-0000-000000000000",
  "actor": {
    "type": "api",
    "id": "user_9f2c1a"
  },
  "resource": {
    "type": "contact",
    "id": "6789"
  },
  "source": {
    "connection_id": "apikey:42",
    "via": "api"
  },
  "data": {
    "contact_id": 6789,
    "name": "Jane Doe",
    "first_name": "Jane",
    "last_name": "Doe",
    "phone": "+15551234567",
    "email": "jane@example.com",
    "channel": "instagram",
    "tags": [
      "vip",
      "botox"
    ],
    "stage": {
      "funnel_id": 3,
      "stage_id": 14,
      "stage_name": "Qualified"
    },
    "assigned_to_user_id": "user_9f2c1a",
    "language": "en",
    "custom_fields": {
      "budget": "500-1000",
      "preferred_branch": "Downtown"
    },
    "created_at": "2026-09-28T10:02:44.000Z",
    "updated_at": "2026-10-01T14:32:11.482Z"
  },
  "changes": null
}

Content-Typeapplication/json
User-AgentEntagl-Webhooks/2.0
X-Entagl-SignatureSignatur, siehe unten.
X-Entagl-Event-IdDie Event-ID. Nutze sie, um Duplikate zu überspringen.
X-Entagl-Event-TypeDer Event-Typ, z. B. contact.created.
X-Entagl-Delivery-Attempt1 beim ersten Versuch, dann 2, 3 …

Die Signatur prüfen

Der Header X-Entagl-Signature sieht so aus: t=1767225600,v1=5257a869…. t ist die Sendezeit in Unix-Sekunden. Jedes v1 ist ein HMAC-SHA256 des Textes {t}.{raw body} in Hex, erzeugt mit dem Secret deines Endpoints. Berechne ihn selbst und vergleiche in konstanter Zeit. Lehne die Anfrage ab, wenn t mehr als 5 Minuten von deiner Uhr abweicht. Nach einer Secret-Rotation gibt es 24 Stunden lang zwei v1-Werte: Akzeptiere die Anfrage, wenn einer der beiden passt.

Node.js (Express)

import crypto from 'node:crypto';
import express from 'express';

const app = express();
// The secret returned once by POST /api/v1/webhooks (or by rotate-secret).
const SECRET = process.env.ENTAGL_WEBHOOK_SECRET;

// Read the RAW body: the signature covers the exact bytes Entagl sent.
app.post('/entagl/webhooks', express.raw({ type: 'application/json' }), (req, res) => {
  const rawBody = req.body.toString('utf8');
  if (!verifyEntaglSignature(req.get('X-Entagl-Signature') || '', rawBody, SECRET)) {
    return res.status(400).send('invalid signature');
  }
  const event = JSON.parse(rawBody);
  // Deliveries can repeat: skip an event.id you have already handled.
  console.log(event.type, event.id);
  res.sendStatus(200); // any 2xx within 10 seconds counts as delivered
});

function verifyEntaglSignature(header, rawBody, secret, toleranceSeconds = 300) {
  const parts = header.split(',').map((p) => p.trim());
  const t = Number(parts.find((p) => p.startsWith('t='))?.slice(2));
  if (!Number.isFinite(t) || Math.abs(Date.now() / 1000 - t) > toleranceSeconds) return false;
  const expected = crypto.createHmac('sha256', secret).update(`${t}.${rawBody}`).digest('hex');
  return parts
    .filter((p) => p.startsWith('v1='))
    .some((p) => {
      const got = p.slice(3);
      return got.length === expected.length &&
        crypto.timingSafeEqual(Buffer.from(got), Buffer.from(expected));
    });
}

app.listen(3000);

Zustellung und Wiederholungen

Antworte innerhalb von 10 Sekunden mit einem beliebigen 2xx-Status. Weiterleitungen werden nicht verfolgt.
Alles andere ist ein fehlgeschlagener Versuch. Entagl versucht es nach 30 Sekunden, 2 Minuten, 10 Minuten, 1 Stunde, 6 Stunden und 24 Stunden erneut und markiert die Zustellung dann als fehlgeschlagen (insgesamt 7 Versuche).
410 Gone beendet die Wiederholungen sofort und deaktiviert den Endpoint.
Ein Endpoint, der 72 Stunden lang immer wieder fehlschlägt, wird deaktiviert, und der Workspace-Owner wird benachrichtigt. Schalte ihn mit PATCH /webhooks/:id und "status": "active" wieder ein.
Eine Zustellung kann mehrfach eintreffen, und Events können in falscher Reihenfolge eintreffen. Nutze die Event-ID, um Duplikate zu überspringen.
GET /webhooks/:id/deliveries zeigt die Versuche der letzten 30 Tage; POST …/redeliver sendet einen erneut.

Datenschutz

Standardmäßig lassen Events weg, was Kunden geschrieben haben (Nachrichtentext, Transkripte, Zusammenfassungen, Notizen), und ihre Kontaktdaten (Namen, Telefonnummern, E-Mail-Adressen, Benutzernamen). Die Event-Liste zeigt diese Felder für jedes Event. Um sie zu erhalten, setze include_content und/oder include_contact_details am Endpoint. Nur ein Workspace-Owner oder Admin kann sie einschalten. In HIPAA-Workspaces werden sie nie gesendet, egal welche Einstellungen gelten. Wenn ein privates Feld weggelassen wird, nennt changes trotzdem seinen Namen, aber nie seinen alten Wert.

Event-Liste

Alle Event-Typen, die Entagl heute sendet. message.received und message.sent haben ein hohes Volumen: Ein Platzhalter schließt sie nie ein, nenne sie also beim Namen. GET /events liefert denselben Katalog als JSON.

Contacts (11)

contact.createdContact created

Fires when a new contact is added: a first message from someone new, a manual add, an import or the API.

Felder der Kontaktdaten:namefirst_namelast_namephoneemailcustom_fields

contact.updatedContact updated

Fires when any contact field or custom field changes. The envelope "changes" lists the changed fields and their previous values.

Felder der Kontaktdaten:namefirst_namelast_namephoneemailcustom_fields

contact.deletedContact deleted

Fires when a contact is deleted. Carries ids only.

contact.tag_addedContact tag added

Fires when one or more tags are added to a contact.

contact.tag_removedContact tag removed

Fires when one or more tags are removed from a contact.

contact.stage_changedLifecycle stage changed

Fires when a contact moves to another funnel stage, or the stage is removed.

contact.assignedContact owner changed

Fires when a contact is assigned to a team member or unassigned.

contact.lead_capturedLead captured

Fires when the AI (or a form) marks a contact as a lead, with a short summary of what they want.

Inhaltsfelder:summary

Felder der Kontaktdaten:namephoneemail

contact.mergedContacts merged

Fires when two contacts are merged into one. The secondary contact id now redirects to the primary.

contact.opted_outContact opted out

Fires when a contact is marked do-not-contact or opts out of marketing messages.

note.createdContact note added

Fires when a team member adds a note to a contact.

Inhaltsfelder:body

Conversations (7)

conversation.createdConversation opened

Fires when a new conversation starts on any channel.

conversation.reopenedConversation reopened

Fires when a closed conversation is opened again, by a new customer message or a team member.

conversation.closedConversation closed

Fires when a conversation is closed by a team member, the API or auto-close, with the closing note if any.

Inhaltsfelder:closing_note_text

conversation.assignedConversation assignee changed

Fires when a conversation is assigned to a team member or unassigned.

conversation.ai_pausedAI paused on a conversation

Fires when AI replies are paused on a conversation (team member takeover, handover, spam, schedule or API).

conversation.ai_resumedAI resumed on a conversation

Fires when AI replies are switched back on for a conversation.

conversation.comment_createdConversation comment added

Fires when a team member (or the API) adds an internal comment to a conversation. Customers never see comments.

Inhaltsfelder:body

Messages (3)

message.receivedIncoming message

Hohes Volumen: per Namen abonnieren

Fires for every message a customer sends, on any channel. High volume — subscribe only if you need every message.

Inhaltsfelder:text

message.sentOutgoing message

Hohes Volumen: per Namen abonnieren

Fires for every message sent to a customer: AI replies, team replies, campaigns and automations.

Inhaltsfelder:text

message.send_failedMessage failed to send

Fires when a message to a customer could not be delivered by the channel.

Handovers (2)

handover.requestedHandover requested

Fires when the AI hands a conversation to a human (customer asked for a person, complaint, or a question it could not answer).

Inhaltsfelder:summary

Felder der Kontaktdaten:customer_namecustomer_phone

handover.resolvedHandover resolved

Fires when a team member (or auto-resolve) marks a handover as handled.

AI (3)

conversation.followup_sentFollow-up sent

Fires when the AI sends an automatic follow-up to a customer who went quiet.

ai_turn.failedAI reply failed

Fires when the AI could not produce a reply for a customer message (a fallback message may have been sent instead).

message_feedback.submittedAI reply rated

Fires when a team member gives thumbs up or down to an AI reply.

Inhaltsfelder:comment

Bookings (6)

booking.createdBooking created

Fires when an appointment is created for a customer.

Inhaltsfelder:conversation_summarydocuments

Felder der Kontaktdaten:customer_namecustomer_phone

booking.documents.addedBooking documents added

Fires when a customer shares a document or photo in a conversation after their booking was created. Delivers only the new file(s).

Inhaltsfelder:documents

Felder der Kontaktdaten:customer_namecustomer_phone

booking.updatedBooking updated

Fires when any booking detail changes (time, service, duration, location, notes). The envelope "changes" lists what changed.

Felder der Kontaktdaten:customer_namecustomer_phone

booking.rescheduledBooking rescheduled

Fires when a booking moves to a new date or time.

Felder der Kontaktdaten:customer_namecustomer_phone

booking.cancelledBooking cancelled

Fires when a booking is cancelled by the customer (through the AI), a team member, or the API.

Felder der Kontaktdaten:customer_namecustomer_phone

booking.status_changedBooking status changed

Fires when a booking status changes, e.g. confirmed, completed or no-show.

Felder der Kontaktdaten:customer_namecustomer_phone

Reminders (4)

reminder.createdReminder created

Fires when a reminder is created.

Inhaltsfelder:titlenote

reminder.firedReminder due

Fires when a reminder becomes due and the assignees are notified.

Inhaltsfelder:titlenote

reminder.closedReminder closed

Fires when a reminder is marked done.

Inhaltsfelder:titlenote

appointment_reminder.sentAppointment reminder sent

Fires when an automatic appointment reminder (WhatsApp template or SMS) is sent to a customer.

Orders (6)

order.createdOrder created

Fires when an order is created by the AI, a team member, a store sync or the API.

Felder der Kontaktdaten:customer_namecustomer_phone

order.updatedOrder updated

Fires when any order detail or item changes. The envelope "changes" lists what changed.

Felder der Kontaktdaten:customer_namecustomer_phone

order.status_changedOrder status changed

Fires when an order status changes (for example confirmed, shipped, delivered).

Felder der Kontaktdaten:customer_namecustomer_phone

order.paidOrder paid

Fires when an order is marked as paid.

Felder der Kontaktdaten:customer_namecustomer_phone

order.cancelledOrder cancelled

Fires when an order is cancelled.

Felder der Kontaktdaten:customer_namecustomer_phone

order.payment_proof_uploadedPayment proof uploaded

Fires when a customer (through the AI) or a team member attaches a payment receipt to an order.

Products (3)

product.createdProduct created

Fires when a product is added to the catalog.

product.updatedProduct updated

Fires when a product changes (price, stock, details).

product.deletedProduct deleted

Fires when a product is removed from the catalog.

Calls (3)

call.endedCall ended

Fires after every AI phone or WhatsApp call, with outcome and (opt-in) summary and transcript.

Inhaltsfelder:summarytranscript

Felder der Kontaktdaten:from_numberto_number

call.missedMissed call

Fires when an incoming call was not answered or an outgoing call got no answer.

Inhaltsfelder:summarytranscript

Felder der Kontaktdaten:from_numberto_number

call.voicemail_receivedVoicemail received

Fires when a caller leaves a voicemail.

Inhaltsfelder:transcript_text

Felder der Kontaktdaten:from_number

Campaigns (3)

campaign.completedCampaign finished sending

Fires when a broadcast campaign finished sending to all recipients.

campaign_recipient.repliedCampaign reply

Fires when a recipient replies to a campaign message.

campaign_recipient.failedCampaign message failed

Fires when a campaign message could not be delivered to a recipient.

Forms (1)

form.submittedForm submitted

Fires when a customer submits a form (website widget, hosted link or in-chat intake).

Inhaltsfelder:fields

Account (3)

channel.disconnectedChannel disconnected

Fires when a channel stops working (token expired, access removed) or is disconnected.

channel.reconnectedChannel healthy again

Fires when a previously failing channel works again.

credits.threshold_reachedCredits running low

Fires when credit usage crosses 80%, 100% or 120% of the plan allowance.

Workspace (3)

tag.createdTag created

Fires when a tag is added to the workspace tag list.

tag.updatedTag updated

Fires when a workspace tag is renamed or recolored.

tag.deletedTag deleted

Fires when a workspace tag is deleted (it is removed from every contact).

Pfade sind relativ zur Basis-URL. Jede Karte zeigt die Berechtigung, die der Aufruf braucht, und jeden Parameter mit Typ und Grenzen.

GET

/webhooks

List webhook endpoints.

Berechtigung: integrations

Paginiert

POST

/webhooks

Create a webhook endpoint. The signing secret is returned once, in this response.

Berechtigung: integrations

JSON-Body

urlerforderlichstring (URL)
https:// URL that receives events, up to 2,048 characters. Private and internal addresses are refused (422 unsafe_url).
eventserforderlicharray of strings
1–100 event types from GET /events, "<prefix>.*" (e.g. "contact.*") or "*". Wildcards never include message.received and message.sent; list those explicitly.
descriptionoptionalstring
Up to 200 characters.
filtersoptionalobject
Optional narrowing: channels (array of channel names, up to 20), actor_types (array, up to 7), sources (object of event type → source keys), ignore_own_changes (boolean — skip events caused by this same connection; on by default for connector-created endpoints).
include_contentoptionalboolean
Include message text, transcripts and notes. Owner or admin only; refused on HIPAA workspaces.
include_contact_detailsoptionalboolean
Include names, phones, emails and handles. Owner or admin only; refused on HIPAA workspaces.
created_viaoptionalenum
Which tool created the endpoint.
Erlaubte Werte:apimakezapiern8n

A workspace can have up to 100 endpoints (409 endpoint_limit_reached).

GET

/webhooks/:id

Retrieve a webhook endpoint with its status and last delivery result.

Berechtigung: integrations

Pfadparameter

iderforderlichstring
Endpoint ID (starts with "we_").

PATCH

/webhooks/:id

Update an endpoint, or pause and re-activate it.

Berechtigung: integrations

Pfadparameter

iderforderlichstring
Endpoint ID.

JSON-Body

urloptionalstring (URL)
New receiving URL.
eventsoptionalarray of strings
New event list.
descriptionoptionalstring | null
Up to 200 characters.
filtersoptionalobject
Optional narrowing: channels (array of channel names, up to 20), actor_types (array, up to 7), sources (object of event type → source keys), ignore_own_changes (boolean — skip events caused by this same connection; on by default for connector-created endpoints).
include_contentoptionalboolean
Owner or admin only to turn on.
include_contact_detailsoptionalboolean
Owner or admin only to turn on.
statusoptionalenum
Re-activating resets the failure count.
Erlaubte Werte:activepaused

On an endpoint that includes content or contact details, only an owner or admin can change url, events or filters.

DELETE

/webhooks/:id

Delete an endpoint (a Make trigger calls this when its scenario is turned off).

Berechtigung: integrations

Pfadparameter

iderforderlichstring
Endpoint ID.

POST

/webhooks/:id/rotate-secret

Issue a new signing secret. The previous secret keeps signing deliveries for 24 hours.

Berechtigung: integrations

Pfadparameter

iderforderlichstring
Endpoint ID.

POST

/webhooks/:id/test

Send a signed sample event to the endpoint now and return the result (delivered, status, error, duration_ms).

Berechtigung: integrations

Pfadparameter

iderforderlichstring
Endpoint ID.

JSON-Body

eventoptionalstring
Event type to sample. Defaults to the endpoint's first non-wildcard event, else a generic "webhook.test" event.

GET

/webhooks/:id/deliveries

Recent delivery attempts, newest first. Deliveries are kept for 30 days.

Berechtigung: integrations

Paginiert

Pfadparameter

iderforderlichstring
Endpoint ID.

POST

/webhooks/:id/deliveries/:deliveryId/redeliver

Queue a delivery to be sent again. Answers 202.

Berechtigung: integrations

Pfadparameter

iderforderlichstring
Endpoint ID.
deliveryIderforderlichinteger
Delivery ID from the deliveries list.