Endpoints

Webhooks

Subscribe a URL to workspace events. This is what the Make instant triggers call when a scenario is turned on and off.

Fonctionnement des webhooks

Les webhooks envoient un événement à votre URL quand il se passe quelque chose dans le workspace : un nouveau contact, une réservation, une commande payée, un appel terminé. Chaque envoi est signé pour que vous puissiez vérifier qu’il vient d’Entagl.

Configurer un endpoint

Créez un endpoint avec POST /webhooks. Choisissez des types d’événement dans la liste ci-dessous (ou GET /events), ou utilisez un joker comme contact.* ou *. La réponse contient le secret de signature une seule fois : conservez-le. L’application Entagl pour Make le fait pour vous quand un scenario avec un trigger Entagl est activé, et supprime l’endpoint quand il est désactivé.

Requête

curl -X POST "https://api.entagl.com/api/v1/webhooks" \
  -H "Authorization: Bearer ai_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://example.com/entagl/webhooks",
    "events": ["contact.created", "booking.*"],
    "description": "CRM sync"
  }'

Le webhook que vous pouvez configurer sur la page Canaux → Webhooks de l’application utilise le format d’origine : le corps est { event, workspace_id, occurred_at, data } et X-Entagl-Signature vaut sha256= suivi d’un HMAC-SHA256 du corps brut. Tout ce qui suit décrit les endpoints créés via l’API.

Format de l’événement

Chaque envoi est un POST avec un événement JSON. type dit ce qui s’est passé et data contient les détails pour ce type (voir la liste des événements). actor indique qui en est à l’origine (ai, human, customer, system, api, import ou provider) et source.connection_id quel identifiant d’accès, pour qu’une intégration puisse ignorer ses propres changements. Les événements de mise à jour portent aussi changes avec les noms des champs modifiés.

contact.created

{
  "id": "evt_5c1f0a9e7b2d4e3f8a6c0b1d2e3f4a5b",
  "object": "event",
  "type": "contact.created",
  "api_version": "2026-10-01",
  "occurred_at": "2026-10-01T14:32:11.482Z",
  "created_at": "2026-10-01T14:32:11.482Z",
  "workspace_id": "00000000-0000-0000-0000-000000000000",
  "actor": {
    "type": "api",
    "id": "user_9f2c1a"
  },
  "resource": {
    "type": "contact",
    "id": "6789"
  },
  "source": {
    "connection_id": "apikey:42",
    "via": "api"
  },
  "data": {
    "contact_id": 6789,
    "name": "Jane Doe",
    "first_name": "Jane",
    "last_name": "Doe",
    "phone": "+15551234567",
    "email": "jane@example.com",
    "channel": "instagram",
    "tags": [
      "vip",
      "botox"
    ],
    "stage": {
      "funnel_id": 3,
      "stage_id": 14,
      "stage_name": "Qualified"
    },
    "assigned_to_user_id": "user_9f2c1a",
    "language": "en",
    "custom_fields": {
      "budget": "500-1000",
      "preferred_branch": "Downtown"
    },
    "created_at": "2026-09-28T10:02:44.000Z",
    "updated_at": "2026-10-01T14:32:11.482Z"
  },
  "changes": null
}

Content-Typeapplication/json
User-AgentEntagl-Webhooks/2.0
X-Entagl-SignatureSignature, voir plus bas.
X-Entagl-Event-IdL’ID de l’événement. Utilisez-le pour ignorer les doublons.
X-Entagl-Event-TypeLe type d’événement, par ex. contact.created.
X-Entagl-Delivery-Attempt1 au premier essai, puis 2, 3 …

Vérifier la signature

L’en-tête X-Entagl-Signature ressemble à t=1767225600,v1=5257a869…. t est l’heure d’envoi en secondes Unix. Chaque v1 est un HMAC-SHA256, en hexadécimal, du texte {t}.{raw body} calculé avec le secret de votre endpoint. Calculez-le vous-même et comparez en temps constant. Rejetez la requête quand t est à plus de 5 minutes de votre horloge. Après une rotation du secret, il y a deux valeurs v1 pendant 24 heures : acceptez la requête si l’une des deux correspond.

Node.js (Express)

import crypto from 'node:crypto';
import express from 'express';

const app = express();
// The secret returned once by POST /api/v1/webhooks (or by rotate-secret).
const SECRET = process.env.ENTAGL_WEBHOOK_SECRET;

// Read the RAW body: the signature covers the exact bytes Entagl sent.
app.post('/entagl/webhooks', express.raw({ type: 'application/json' }), (req, res) => {
  const rawBody = req.body.toString('utf8');
  if (!verifyEntaglSignature(req.get('X-Entagl-Signature') || '', rawBody, SECRET)) {
    return res.status(400).send('invalid signature');
  }
  const event = JSON.parse(rawBody);
  // Deliveries can repeat: skip an event.id you have already handled.
  console.log(event.type, event.id);
  res.sendStatus(200); // any 2xx within 10 seconds counts as delivered
});

function verifyEntaglSignature(header, rawBody, secret, toleranceSeconds = 300) {
  const parts = header.split(',').map((p) => p.trim());
  const t = Number(parts.find((p) => p.startsWith('t='))?.slice(2));
  if (!Number.isFinite(t) || Math.abs(Date.now() / 1000 - t) > toleranceSeconds) return false;
  const expected = crypto.createHmac('sha256', secret).update(`${t}.${rawBody}`).digest('hex');
  return parts
    .filter((p) => p.startsWith('v1='))
    .some((p) => {
      const got = p.slice(3);
      return got.length === expected.length &&
        crypto.timingSafeEqual(Buffer.from(got), Buffer.from(expected));
    });
}

app.listen(3000);

Envoi et nouvelles tentatives

Répondez avec n’importe quel statut 2xx en moins de 10 secondes. Les redirections ne sont pas suivies.
Tout le reste est un échec. Entagl réessaie après 30 secondes, 2 minutes, 10 minutes, 1 heure, 6 heures et 24 heures, puis marque l’envoi comme échoué (7 tentatives au total).
410 Gone arrête immédiatement les nouvelles tentatives et désactive l’endpoint.
Un endpoint qui échoue sans arrêt pendant 72 heures est désactivé et le propriétaire du workspace est prévenu. Réactivez-le avec PATCH /webhooks/:id et "status": "active".
Un envoi peut arriver plusieurs fois, et les événements peuvent arriver dans le désordre. Utilisez l’ID de l’événement pour ignorer les doublons.
GET /webhooks/:id/deliveries montre les tentatives des 30 derniers jours ; POST …/redeliver en renvoie une.

Confidentialité

Par défaut, les événements omettent ce que les clients ont écrit (texte des messages, transcriptions, résumés, notes) et leurs coordonnées (noms, téléphones, emails, noms d’utilisateur). La liste des événements indique ces champs pour chaque événement. Pour les recevoir, définissez include_content et/ou include_contact_details sur l’endpoint. Seul le propriétaire ou un admin du workspace peut les activer. Sur les workspaces HIPAA, ils ne sont jamais envoyés, quels que soient les réglages. Quand un champ privé est omis, changes en liste quand même le nom, mais jamais l’ancienne valeur.

Liste des événements

Tous les types d’événement qu’Entagl envoie aujourd’hui. message.received et message.sent sont à fort volume : un joker ne les inclut jamais, listez-les donc par nom. GET /events renvoie le même catalogue en JSON.

Contacts (11)

contact.createdContact created

Fires when a new contact is added: a first message from someone new, a manual add, an import or the API.

Champs des coordonnées du contact :namefirst_namelast_namephoneemailcustom_fields

contact.updatedContact updated

Fires when any contact field or custom field changes. The envelope "changes" lists the changed fields and their previous values.

Champs des coordonnées du contact :namefirst_namelast_namephoneemailcustom_fields

contact.deletedContact deleted

Fires when a contact is deleted. Carries ids only.

contact.tag_addedContact tag added

Fires when one or more tags are added to a contact.

contact.tag_removedContact tag removed

Fires when one or more tags are removed from a contact.

contact.stage_changedLifecycle stage changed

Fires when a contact moves to another funnel stage, or the stage is removed.

contact.assignedContact owner changed

Fires when a contact is assigned to a team member or unassigned.

contact.lead_capturedLead captured

Fires when the AI (or a form) marks a contact as a lead, with a short summary of what they want.

Champs de contenu :summary

Champs des coordonnées du contact :namephoneemail

contact.mergedContacts merged

Fires when two contacts are merged into one. The secondary contact id now redirects to the primary.

contact.opted_outContact opted out

Fires when a contact is marked do-not-contact or opts out of marketing messages.

note.createdContact note added

Fires when a team member adds a note to a contact.

Champs de contenu :body

Conversations (7)

conversation.createdConversation opened

Fires when a new conversation starts on any channel.

conversation.reopenedConversation reopened

Fires when a closed conversation is opened again, by a new customer message or a team member.

conversation.closedConversation closed

Fires when a conversation is closed by a team member, the API or auto-close, with the closing note if any.

Champs de contenu :closing_note_text

conversation.assignedConversation assignee changed

Fires when a conversation is assigned to a team member or unassigned.

conversation.ai_pausedAI paused on a conversation

Fires when AI replies are paused on a conversation (team member takeover, handover, spam, schedule or API).

conversation.ai_resumedAI resumed on a conversation

Fires when AI replies are switched back on for a conversation.

conversation.comment_createdConversation comment added

Fires when a team member (or the API) adds an internal comment to a conversation. Customers never see comments.

Champs de contenu :body

Messages (3)

message.receivedIncoming message

Fort volume : abonnez-vous par nom

Fires for every message a customer sends, on any channel. High volume — subscribe only if you need every message.

Champs de contenu :text

message.sentOutgoing message

Fort volume : abonnez-vous par nom

Fires for every message sent to a customer: AI replies, team replies, campaigns and automations.

Champs de contenu :text

message.send_failedMessage failed to send

Fires when a message to a customer could not be delivered by the channel.

Handovers (2)

handover.requestedHandover requested

Fires when the AI hands a conversation to a human (customer asked for a person, complaint, or a question it could not answer).

Champs de contenu :summary

Champs des coordonnées du contact :customer_namecustomer_phone

handover.resolvedHandover resolved

Fires when a team member (or auto-resolve) marks a handover as handled.

AI (3)

conversation.followup_sentFollow-up sent

Fires when the AI sends an automatic follow-up to a customer who went quiet.

ai_turn.failedAI reply failed

Fires when the AI could not produce a reply for a customer message (a fallback message may have been sent instead).

message_feedback.submittedAI reply rated

Fires when a team member gives thumbs up or down to an AI reply.

Champs de contenu :comment

Bookings (6)

booking.createdBooking created

Fires when an appointment is created for a customer.

Champs de contenu :conversation_summarydocuments

Champs des coordonnées du contact :customer_namecustomer_phone

booking.documents.addedBooking documents added

Fires when a customer shares a document or photo in a conversation after their booking was created. Delivers only the new file(s).

Champs de contenu :documents

Champs des coordonnées du contact :customer_namecustomer_phone

booking.updatedBooking updated

Fires when any booking detail changes (time, service, duration, location, notes). The envelope "changes" lists what changed.

Champs des coordonnées du contact :customer_namecustomer_phone

booking.rescheduledBooking rescheduled

Fires when a booking moves to a new date or time.

Champs des coordonnées du contact :customer_namecustomer_phone

booking.cancelledBooking cancelled

Fires when a booking is cancelled by the customer (through the AI), a team member, or the API.

Champs des coordonnées du contact :customer_namecustomer_phone

booking.status_changedBooking status changed

Fires when a booking status changes, e.g. confirmed, completed or no-show.

Champs des coordonnées du contact :customer_namecustomer_phone

Reminders (4)

reminder.createdReminder created

Fires when a reminder is created.

Champs de contenu :titlenote

reminder.firedReminder due

Fires when a reminder becomes due and the assignees are notified.

Champs de contenu :titlenote

reminder.closedReminder closed

Fires when a reminder is marked done.

Champs de contenu :titlenote

appointment_reminder.sentAppointment reminder sent

Fires when an automatic appointment reminder (WhatsApp template or SMS) is sent to a customer.

Orders (6)

order.createdOrder created

Fires when an order is created by the AI, a team member, a store sync or the API.

Champs des coordonnées du contact :customer_namecustomer_phone

order.updatedOrder updated

Fires when any order detail or item changes. The envelope "changes" lists what changed.

Champs des coordonnées du contact :customer_namecustomer_phone

order.status_changedOrder status changed

Fires when an order status changes (for example confirmed, shipped, delivered).

Champs des coordonnées du contact :customer_namecustomer_phone

order.paidOrder paid

Fires when an order is marked as paid.

Champs des coordonnées du contact :customer_namecustomer_phone

order.cancelledOrder cancelled

Fires when an order is cancelled.

Champs des coordonnées du contact :customer_namecustomer_phone

order.payment_proof_uploadedPayment proof uploaded

Fires when a customer (through the AI) or a team member attaches a payment receipt to an order.

Products (3)

product.createdProduct created

Fires when a product is added to the catalog.

product.updatedProduct updated

Fires when a product changes (price, stock, details).

product.deletedProduct deleted

Fires when a product is removed from the catalog.

Calls (3)

call.endedCall ended

Fires after every AI phone or WhatsApp call, with outcome and (opt-in) summary and transcript.

Champs de contenu :summarytranscript

Champs des coordonnées du contact :from_numberto_number

call.missedMissed call

Fires when an incoming call was not answered or an outgoing call got no answer.

Champs de contenu :summarytranscript

Champs des coordonnées du contact :from_numberto_number

call.voicemail_receivedVoicemail received

Fires when a caller leaves a voicemail.

Champs de contenu :transcript_text

Champs des coordonnées du contact :from_number

Campaigns (3)

campaign.completedCampaign finished sending

Fires when a broadcast campaign finished sending to all recipients.

campaign_recipient.repliedCampaign reply

Fires when a recipient replies to a campaign message.

campaign_recipient.failedCampaign message failed

Fires when a campaign message could not be delivered to a recipient.

Forms (1)

form.submittedForm submitted

Fires when a customer submits a form (website widget, hosted link or in-chat intake).

Champs de contenu :fields

Account (3)

channel.disconnectedChannel disconnected

Fires when a channel stops working (token expired, access removed) or is disconnected.

channel.reconnectedChannel healthy again

Fires when a previously failing channel works again.

credits.threshold_reachedCredits running low

Fires when credit usage crosses 80%, 100% or 120% of the plan allowance.

Workspace (3)

tag.createdTag created

Fires when a tag is added to the workspace tag list.

tag.updatedTag updated

Fires when a workspace tag is renamed or recolored.

tag.deletedTag deleted

Fires when a workspace tag is deleted (it is removed from every contact).

Les chemins sont relatifs à l’URL de base. Chaque carte indique la permission requise par l’appel et chaque paramètre, avec son type et ses limites.

GET

/webhooks

List webhook endpoints.

Permission : integrations

Paginé

POST

/webhooks

Create a webhook endpoint. The signing secret is returned once, in this response.

Permission : integrations

Corps JSON

urlobligatoirestring (URL)
https:// URL that receives events, up to 2,048 characters. Private and internal addresses are refused (422 unsafe_url).
eventsobligatoirearray of strings
1–100 event types from GET /events, "<prefix>.*" (e.g. "contact.*") or "*". Wildcards never include message.received and message.sent; list those explicitly.
descriptionfacultatifstring
Up to 200 characters.
filtersfacultatifobject
Optional narrowing: channels (array of channel names, up to 20), actor_types (array, up to 7), sources (object of event type → source keys), ignore_own_changes (boolean — skip events caused by this same connection; on by default for connector-created endpoints).
include_contentfacultatifboolean
Include message text, transcripts and notes. Owner or admin only; refused on HIPAA workspaces.
include_contact_detailsfacultatifboolean
Include names, phones, emails and handles. Owner or admin only; refused on HIPAA workspaces.
created_viafacultatifenum
Which tool created the endpoint.
Valeurs autorisées :apimakezapiern8n

A workspace can have up to 100 endpoints (409 endpoint_limit_reached).

GET

/webhooks/:id

Retrieve a webhook endpoint with its status and last delivery result.

Permission : integrations

Paramètres de chemin

idobligatoirestring
Endpoint ID (starts with "we_").

PATCH

/webhooks/:id

Update an endpoint, or pause and re-activate it.

Permission : integrations

Paramètres de chemin

idobligatoirestring
Endpoint ID.

Corps JSON

urlfacultatifstring (URL)
New receiving URL.
eventsfacultatifarray of strings
New event list.
descriptionfacultatifstring | null
Up to 200 characters.
filtersfacultatifobject
Optional narrowing: channels (array of channel names, up to 20), actor_types (array, up to 7), sources (object of event type → source keys), ignore_own_changes (boolean — skip events caused by this same connection; on by default for connector-created endpoints).
include_contentfacultatifboolean
Owner or admin only to turn on.
include_contact_detailsfacultatifboolean
Owner or admin only to turn on.
statusfacultatifenum
Re-activating resets the failure count.
Valeurs autorisées :activepaused

On an endpoint that includes content or contact details, only an owner or admin can change url, events or filters.

DELETE

/webhooks/:id

Delete an endpoint (a Make trigger calls this when its scenario is turned off).

Permission : integrations

Paramètres de chemin

idobligatoirestring
Endpoint ID.

POST

/webhooks/:id/rotate-secret

Issue a new signing secret. The previous secret keeps signing deliveries for 24 hours.

Permission : integrations

Paramètres de chemin

idobligatoirestring
Endpoint ID.

POST

/webhooks/:id/test

Send a signed sample event to the endpoint now and return the result (delivered, status, error, duration_ms).

Permission : integrations

Paramètres de chemin

idobligatoirestring
Endpoint ID.

Corps JSON

eventfacultatifstring
Event type to sample. Defaults to the endpoint's first non-wildcard event, else a generic "webhook.test" event.

GET

/webhooks/:id/deliveries

Recent delivery attempts, newest first. Deliveries are kept for 30 days.

Permission : integrations

Paginé

Paramètres de chemin

idobligatoirestring
Endpoint ID.

POST

/webhooks/:id/deliveries/:deliveryId/redeliver

Queue a delivery to be sent again. Answers 202.

Permission : integrations

Paramètres de chemin

idobligatoirestring
Endpoint ID.
deliveryIdobligatoireinteger
Delivery ID from the deliveries list.