Endpoint

Webhooks

Subscribe a URL to workspace events. This is what the Make instant triggers call when a scenario is turned on and off.

Come funzionano i webhook

I webhook inviano un evento al tuo URL quando succede qualcosa nel workspace: un nuovo contatto, una prenotazione, un ordine pagato, una chiamata terminata. Ogni consegna è firmata, così puoi verificare che arrivi da Entagl.

Configura un endpoint

Crea un endpoint con POST /webhooks. Scegli i tipi di evento dall'elenco qui sotto (o da GET /events), oppure usa un carattere jolly come contact.* o *. La risposta include il secret di firma una sola volta: conservalo. L'app Entagl per Make lo fa per te quando uno scenario con un trigger di Entagl viene attivato, ed elimina l'endpoint quando viene disattivato.

Richiesta

curl -X POST "https://api.entagl.com/api/v1/webhooks" \
  -H "Authorization: Bearer ai_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://example.com/entagl/webhooks",
    "events": ["contact.created", "booking.*"],
    "description": "CRM sync"
  }'

Il webhook che puoi configurare nella pagina Canali → Webhook dell'app usa il formato originale: il corpo è { event, workspace_id, occurred_at, data } e X-Entagl-Signature è sha256= seguito da un HMAC-SHA256 del corpo grezzo. Tutto ciò che segue descrive gli endpoint creati tramite l'API.

Formato dell'evento

Ogni consegna è un POST con un evento JSON. type dice cosa è successo e data contiene i dettagli per quel tipo (vedi l'elenco degli eventi). actor dice chi l'ha causato (ai, human, customer, system, api, import o provider) e source.connection_id quale credenziale, così un'integrazione può ignorare le proprie modifiche. Gli eventi di aggiornamento portano anche changes con i nomi dei campi modificati.

contact.created

{
  "id": "evt_5c1f0a9e7b2d4e3f8a6c0b1d2e3f4a5b",
  "object": "event",
  "type": "contact.created",
  "api_version": "2026-10-01",
  "occurred_at": "2026-10-01T14:32:11.482Z",
  "created_at": "2026-10-01T14:32:11.482Z",
  "workspace_id": "00000000-0000-0000-0000-000000000000",
  "actor": {
    "type": "api",
    "id": "user_9f2c1a"
  },
  "resource": {
    "type": "contact",
    "id": "6789"
  },
  "source": {
    "connection_id": "apikey:42",
    "via": "api"
  },
  "data": {
    "contact_id": 6789,
    "name": "Jane Doe",
    "first_name": "Jane",
    "last_name": "Doe",
    "phone": "+15551234567",
    "email": "jane@example.com",
    "channel": "instagram",
    "tags": [
      "vip",
      "botox"
    ],
    "stage": {
      "funnel_id": 3,
      "stage_id": 14,
      "stage_name": "Qualified"
    },
    "assigned_to_user_id": "user_9f2c1a",
    "language": "en",
    "custom_fields": {
      "budget": "500-1000",
      "preferred_branch": "Downtown"
    },
    "created_at": "2026-09-28T10:02:44.000Z",
    "updated_at": "2026-10-01T14:32:11.482Z"
  },
  "changes": null
}

Content-Typeapplication/json
User-AgentEntagl-Webhooks/2.0
X-Entagl-SignatureFirma, vedi sotto.
X-Entagl-Event-IdL'ID dell'evento. Usalo per saltare i duplicati.
X-Entagl-Event-TypeIl tipo di evento, ad es. contact.created.
X-Entagl-Delivery-Attempt1 al primo tentativo, poi 2, 3 …

Verifica la firma

L'header X-Entagl-Signature ha questo aspetto: t=1767225600,v1=5257a869…. t è l'ora di invio in secondi Unix. Ogni v1 è un HMAC-SHA256, in esadecimale, del testo {t}.{raw body} calcolato con il secret del tuo endpoint. Calcolalo tu stesso e confrontalo in tempo costante. Rifiuta la richiesta quando t dista più di 5 minuti dal tuo orologio. Dopo una rotazione del secret ci sono due valori v1 per 24 ore: accetta la richiesta se uno dei due coincide.

Node.js (Express)

import crypto from 'node:crypto';
import express from 'express';

const app = express();
// The secret returned once by POST /api/v1/webhooks (or by rotate-secret).
const SECRET = process.env.ENTAGL_WEBHOOK_SECRET;

// Read the RAW body: the signature covers the exact bytes Entagl sent.
app.post('/entagl/webhooks', express.raw({ type: 'application/json' }), (req, res) => {
  const rawBody = req.body.toString('utf8');
  if (!verifyEntaglSignature(req.get('X-Entagl-Signature') || '', rawBody, SECRET)) {
    return res.status(400).send('invalid signature');
  }
  const event = JSON.parse(rawBody);
  // Deliveries can repeat: skip an event.id you have already handled.
  console.log(event.type, event.id);
  res.sendStatus(200); // any 2xx within 10 seconds counts as delivered
});

function verifyEntaglSignature(header, rawBody, secret, toleranceSeconds = 300) {
  const parts = header.split(',').map((p) => p.trim());
  const t = Number(parts.find((p) => p.startsWith('t='))?.slice(2));
  if (!Number.isFinite(t) || Math.abs(Date.now() / 1000 - t) > toleranceSeconds) return false;
  const expected = crypto.createHmac('sha256', secret).update(`${t}.${rawBody}`).digest('hex');
  return parts
    .filter((p) => p.startsWith('v1='))
    .some((p) => {
      const got = p.slice(3);
      return got.length === expected.length &&
        crypto.timingSafeEqual(Buffer.from(got), Buffer.from(expected));
    });
}

app.listen(3000);

Consegna e nuovi tentativi

Rispondi con qualsiasi stato 2xx entro 10 secondi. I reindirizzamenti non vengono seguiti.
Qualsiasi altra risposta è un tentativo fallito. Entagl riprova dopo 30 secondi, 2 minuti, 10 minuti, 1 ora, 6 ore e 24 ore, poi segna la consegna come fallita (7 tentativi in tutto).
410 Gone ferma subito i tentativi e disattiva l'endpoint.
Un endpoint che continua a fallire per 72 ore viene disattivato e il proprietario del workspace riceve una notifica. Riattivalo con PATCH /webhooks/:id e "status": "active".
Una consegna può arrivare più di una volta e gli eventi possono arrivare in ordine sparso. Usa l'ID dell'evento per saltare i duplicati.
GET /webhooks/:id/deliveries mostra gli ultimi 30 giorni di tentativi; POST …/redeliver ne invia di nuovo uno.

Privacy

Per impostazione predefinita, gli eventi escludono ciò che i clienti hanno scritto (testo dei messaggi, trascrizioni, riepiloghi, note) e i loro dati di contatto (nomi, telefoni, email, username). L'elenco degli eventi mostra questi campi per ogni evento. Per riceverli, imposta include_content e/o include_contact_details sull'endpoint. Solo il proprietario o un admin del workspace può attivarli. Nei workspace HIPAA non vengono mai inviati, qualunque sia l'impostazione. Quando un campo privato viene escluso, changes ne elenca comunque il nome ma mai il vecchio valore.

Elenco degli eventi

Ogni tipo di evento che Entagl invia oggi. message.received e message.sent hanno volumi alti: un carattere jolly non li include mai, quindi elencali per nome. GET /events restituisce lo stesso catalogo come JSON.

Contacts (11)

contact.createdContact created

Fires when a new contact is added: a first message from someone new, a manual add, an import or the API.

Campi dei dettagli di contatto:namefirst_namelast_namephoneemailcustom_fields

contact.updatedContact updated

Fires when any contact field or custom field changes. The envelope "changes" lists the changed fields and their previous values.

Campi dei dettagli di contatto:namefirst_namelast_namephoneemailcustom_fields

contact.deletedContact deleted

Fires when a contact is deleted. Carries ids only.

contact.tag_addedContact tag added

Fires when one or more tags are added to a contact.

contact.tag_removedContact tag removed

Fires when one or more tags are removed from a contact.

contact.stage_changedLifecycle stage changed

Fires when a contact moves to another funnel stage, or the stage is removed.

contact.assignedContact owner changed

Fires when a contact is assigned to a team member or unassigned.

contact.lead_capturedLead captured

Fires when the AI (or a form) marks a contact as a lead, with a short summary of what they want.

Campi del contenuto:summary

Campi dei dettagli di contatto:namephoneemail

contact.mergedContacts merged

Fires when two contacts are merged into one. The secondary contact id now redirects to the primary.

contact.opted_outContact opted out

Fires when a contact is marked do-not-contact or opts out of marketing messages.

note.createdContact note added

Fires when a team member adds a note to a contact.

Campi del contenuto:body

Conversations (7)

conversation.createdConversation opened

Fires when a new conversation starts on any channel.

conversation.reopenedConversation reopened

Fires when a closed conversation is opened again, by a new customer message or a team member.

conversation.closedConversation closed

Fires when a conversation is closed by a team member, the API or auto-close, with the closing note if any.

Campi del contenuto:closing_note_text

conversation.assignedConversation assignee changed

Fires when a conversation is assigned to a team member or unassigned.

conversation.ai_pausedAI paused on a conversation

Fires when AI replies are paused on a conversation (team member takeover, handover, spam, schedule or API).

conversation.ai_resumedAI resumed on a conversation

Fires when AI replies are switched back on for a conversation.

conversation.comment_createdConversation comment added

Fires when a team member (or the API) adds an internal comment to a conversation. Customers never see comments.

Campi del contenuto:body

Messages (3)

message.receivedIncoming message

Volume alto: iscriviti per nome

Fires for every message a customer sends, on any channel. High volume — subscribe only if you need every message.

Campi del contenuto:text

message.sentOutgoing message

Volume alto: iscriviti per nome

Fires for every message sent to a customer: AI replies, team replies, campaigns and automations.

Campi del contenuto:text

message.send_failedMessage failed to send

Fires when a message to a customer could not be delivered by the channel.

Handovers (2)

handover.requestedHandover requested

Fires when the AI hands a conversation to a human (customer asked for a person, complaint, or a question it could not answer).

Campi del contenuto:summary

Campi dei dettagli di contatto:customer_namecustomer_phone

handover.resolvedHandover resolved

Fires when a team member (or auto-resolve) marks a handover as handled.

AI (3)

conversation.followup_sentFollow-up sent

Fires when the AI sends an automatic follow-up to a customer who went quiet.

ai_turn.failedAI reply failed

Fires when the AI could not produce a reply for a customer message (a fallback message may have been sent instead).

message_feedback.submittedAI reply rated

Fires when a team member gives thumbs up or down to an AI reply.

Campi del contenuto:comment

Bookings (6)

booking.createdBooking created

Fires when an appointment is created for a customer.

Campi del contenuto:conversation_summarydocuments

Campi dei dettagli di contatto:customer_namecustomer_phone

booking.documents.addedBooking documents added

Fires when a customer shares a document or photo in a conversation after their booking was created. Delivers only the new file(s).

Campi del contenuto:documents

Campi dei dettagli di contatto:customer_namecustomer_phone

booking.updatedBooking updated

Fires when any booking detail changes (time, service, duration, location, notes). The envelope "changes" lists what changed.

Campi dei dettagli di contatto:customer_namecustomer_phone

booking.rescheduledBooking rescheduled

Fires when a booking moves to a new date or time.

Campi dei dettagli di contatto:customer_namecustomer_phone

booking.cancelledBooking cancelled

Fires when a booking is cancelled by the customer (through the AI), a team member, or the API.

Campi dei dettagli di contatto:customer_namecustomer_phone

booking.status_changedBooking status changed

Fires when a booking status changes, e.g. confirmed, completed or no-show.

Campi dei dettagli di contatto:customer_namecustomer_phone

Reminders (4)

reminder.createdReminder created

Fires when a reminder is created.

Campi del contenuto:titlenote

reminder.firedReminder due

Fires when a reminder becomes due and the assignees are notified.

Campi del contenuto:titlenote

reminder.closedReminder closed

Fires when a reminder is marked done.

Campi del contenuto:titlenote

appointment_reminder.sentAppointment reminder sent

Fires when an automatic appointment reminder (WhatsApp template or SMS) is sent to a customer.

Orders (6)

order.createdOrder created

Fires when an order is created by the AI, a team member, a store sync or the API.

Campi dei dettagli di contatto:customer_namecustomer_phone

order.updatedOrder updated

Fires when any order detail or item changes. The envelope "changes" lists what changed.

Campi dei dettagli di contatto:customer_namecustomer_phone

order.status_changedOrder status changed

Fires when an order status changes (for example confirmed, shipped, delivered).

Campi dei dettagli di contatto:customer_namecustomer_phone

order.paidOrder paid

Fires when an order is marked as paid.

Campi dei dettagli di contatto:customer_namecustomer_phone

order.cancelledOrder cancelled

Fires when an order is cancelled.

Campi dei dettagli di contatto:customer_namecustomer_phone

order.payment_proof_uploadedPayment proof uploaded

Fires when a customer (through the AI) or a team member attaches a payment receipt to an order.

Products (3)

product.createdProduct created

Fires when a product is added to the catalog.

product.updatedProduct updated

Fires when a product changes (price, stock, details).

product.deletedProduct deleted

Fires when a product is removed from the catalog.

Calls (3)

call.endedCall ended

Fires after every AI phone or WhatsApp call, with outcome and (opt-in) summary and transcript.

Campi del contenuto:summarytranscript

Campi dei dettagli di contatto:from_numberto_number

call.missedMissed call

Fires when an incoming call was not answered or an outgoing call got no answer.

Campi del contenuto:summarytranscript

Campi dei dettagli di contatto:from_numberto_number

call.voicemail_receivedVoicemail received

Fires when a caller leaves a voicemail.

Campi del contenuto:transcript_text

Campi dei dettagli di contatto:from_number

Campaigns (3)

campaign.completedCampaign finished sending

Fires when a broadcast campaign finished sending to all recipients.

campaign_recipient.repliedCampaign reply

Fires when a recipient replies to a campaign message.

campaign_recipient.failedCampaign message failed

Fires when a campaign message could not be delivered to a recipient.

Forms (1)

form.submittedForm submitted

Fires when a customer submits a form (website widget, hosted link or in-chat intake).

Campi del contenuto:fields

Account (3)

channel.disconnectedChannel disconnected

Fires when a channel stops working (token expired, access removed) or is disconnected.

channel.reconnectedChannel healthy again

Fires when a previously failing channel works again.

credits.threshold_reachedCredits running low

Fires when credit usage crosses 80%, 100% or 120% of the plan allowance.

Workspace (3)

tag.createdTag created

Fires when a tag is added to the workspace tag list.

tag.updatedTag updated

Fires when a workspace tag is renamed or recolored.

tag.deletedTag deleted

Fires when a workspace tag is deleted (it is removed from every contact).

I percorsi sono relativi all'URL di base. Ogni scheda indica il permesso richiesto dalla chiamata e ogni parametro, con tipo e limiti.

GET

/webhooks

List webhook endpoints.

Permesso: integrations

Paginato

POST

/webhooks

Create a webhook endpoint. The signing secret is returned once, in this response.

Permesso: integrations

Corpo JSON

urlobbligatoriostring (URL)
https:// URL that receives events, up to 2,048 characters. Private and internal addresses are refused (422 unsafe_url).
eventsobbligatorioarray of strings
1–100 event types from GET /events, "<prefix>.*" (e.g. "contact.*") or "*". Wildcards never include message.received and message.sent; list those explicitly.
descriptionopzionalestring
Up to 200 characters.
filtersopzionaleobject
Optional narrowing: channels (array of channel names, up to 20), actor_types (array, up to 7), sources (object of event type → source keys), ignore_own_changes (boolean — skip events caused by this same connection; on by default for connector-created endpoints).
include_contentopzionaleboolean
Include message text, transcripts and notes. Owner or admin only; refused on HIPAA workspaces.
include_contact_detailsopzionaleboolean
Include names, phones, emails and handles. Owner or admin only; refused on HIPAA workspaces.
created_viaopzionaleenum
Which tool created the endpoint.
Valori consentiti:apimakezapiern8n

A workspace can have up to 100 endpoints (409 endpoint_limit_reached).

GET

/webhooks/:id

Retrieve a webhook endpoint with its status and last delivery result.

Permesso: integrations

Parametri del percorso

idobbligatoriostring
Endpoint ID (starts with "we_").

PATCH

/webhooks/:id

Update an endpoint, or pause and re-activate it.

Permesso: integrations

Parametri del percorso

idobbligatoriostring
Endpoint ID.

Corpo JSON

urlopzionalestring (URL)
New receiving URL.
eventsopzionalearray of strings
New event list.
descriptionopzionalestring | null
Up to 200 characters.
filtersopzionaleobject
Optional narrowing: channels (array of channel names, up to 20), actor_types (array, up to 7), sources (object of event type → source keys), ignore_own_changes (boolean — skip events caused by this same connection; on by default for connector-created endpoints).
include_contentopzionaleboolean
Owner or admin only to turn on.
include_contact_detailsopzionaleboolean
Owner or admin only to turn on.
statusopzionaleenum
Re-activating resets the failure count.
Valori consentiti:activepaused

On an endpoint that includes content or contact details, only an owner or admin can change url, events or filters.

DELETE

/webhooks/:id

Delete an endpoint (a Make trigger calls this when its scenario is turned off).

Permesso: integrations

Parametri del percorso

idobbligatoriostring
Endpoint ID.

POST

/webhooks/:id/rotate-secret

Issue a new signing secret. The previous secret keeps signing deliveries for 24 hours.

Permesso: integrations

Parametri del percorso

idobbligatoriostring
Endpoint ID.

POST

/webhooks/:id/test

Send a signed sample event to the endpoint now and return the result (delivered, status, error, duration_ms).

Permesso: integrations

Parametri del percorso

idobbligatoriostring
Endpoint ID.

Corpo JSON

eventopzionalestring
Event type to sample. Defaults to the endpoint's first non-wildcard event, else a generic "webhook.test" event.

GET

/webhooks/:id/deliveries

Recent delivery attempts, newest first. Deliveries are kept for 30 days.

Permesso: integrations

Paginato

Parametri del percorso

idobbligatoriostring
Endpoint ID.

POST

/webhooks/:id/deliveries/:deliveryId/redeliver

Queue a delivery to be sent again. Answers 202.

Permesso: integrations

Parametri del percorso

idobbligatoriostring
Endpoint ID.
deliveryIdobbligatoriointeger
Delivery ID from the deliveries list.