Automations · Entagl Help Center

Overview

Automations send messages for you on a schedule. The built-in Appointment Reminder messages each customer on WhatsApp about 24 hours before their appointment and asks them to confirm, cancel, or reschedule. When they reply, your AI assistant updates the appointment for you — you'll see the result in your Calendar and the conversation in your Inbox. Reminders are sent in each customer's own language, and you can create extra automations with your own message — we translate it into every supported language for you. You'll find Automations under Marketing, next to Campaigns.

Features

Built-in appointment reminder

Ready to go as soon as WhatsApp is connected — it's off by default, so nothing sends until you turn it on. You choose how long before the appointment it sends, and which bookings get reminded (new, confirmed, or both).

WhatsApp message approval

WhatsApp reviews every business message template before it can be sent. We submit the reminder message for you and show its status right on the row — approval usually takes a few minutes to a few hours, and the status updates automatically when it's approved.

AI handles the replies

When a customer answers the reminder — even with a short 'yes' or by tapping a button — your AI confirms, cancels, or reschedules the appointment and confirms back to them. This works whether they reply on WhatsApp or message you on another connected channel.

Speaks your customer's language

Reminders exist in all 10 supported languages, and each customer automatically receives the one matching their conversation language. When you write your own automation message, we translate it into the other languages for you and submit every version to WhatsApp — a language dropdown lets you preview each one and see its approval status.

Quiet hours

Reminders only go out inside the hours you set (for example 09:00–20:00 in your business timezone). A reminder that comes due at night simply waits for the morning.

Activity & outcomes

See every reminder that was sent, whether it was delivered and read, and what the customer decided — confirmed, cancelled, rescheduled, or no reply yet — with links to the conversation and the appointment.

Common tasks

Turn on appointment reminders

About 1 min

Go to Marketing → Automations. If WhatsApp isn't connected yet, connect it first from Channels.
In the Automations list, wait for the Appointment reminders row to show 'Approved' (usually minutes), then flip its switch on.
Check the timing and quiet hours in the dialog, then confirm. That's it — reminders now send automatically.

See who confirmed

About 1 min

Open Marketing → Automations and choose 'View activity' from the Appointment reminders row's menu.
Each row shows the customer, delivery status, and their answer — open the conversation or the Calendar entry right from the list.