Coordinator (Calls)
An AI that answers and makes phone calls — with the same personality, knowledge, and booking skills as your chat agent.
Overview
The Coordinator makes and answers phone calls for you — taking bookings, answering FAQs, qualifying leads, running reminder campaigns, and handing off to a human when needed. It works on both your WhatsApp Business number and a regular phone number, using the same voice and rules on each.
Open it from the sidebar under Work → Coordinator. The page is organized into two areas you switch between at the top — Operations (Automations, Queued Calls) and Insights (History, Analytics). Everything you configure — voice, instructions, behaviour and call settings — lives on the Coordinator nodes in Agent Builder, along with the Test Call button for trying the agent live from your browser. When a call is happening, you supervise it from the Inbox. The tabs below walk through each area step by step.
Where things live. You set the Coordinator up on the Agent Builder canvas (Agent Flow on some workspaces): open the Coordinator node for settings that apply to every call, and the Inbound or Outbound node for that direction's instructions, tools, and on/off switch. The Coordinator page itself now shows results — automations, queued calls, history, and analytics. Old links to the old settings tabs redirect to the canvas.
Tabs on this page
Try the agent before you go live with the Test Call button, and supervise real calls from the Inbox while they're happening.
Test Call (from your browser)
Talk to your own agent before any customer does. Test Call opens a phone-style panel with a single call button: press it, allow your microphone, and you are speaking to the exact agent your Inbound node is set up to run — same voice, same model, same instructions. Before calling you can pick the language for that call and which microphone to use.
- Open Agent Builder, click the Coordinator node on the canvas, then click Test Call.
- Optional: pick a language in the pill at the bottom (Auto uses your saved language setting), and choose a microphone under the settings icon. Both are set before you dial — once the call connects only Mute and the red hang-up button remain.
- Press the round call button and allow microphone access. Talk as a customer would; use Mute to stop sending your voice, and press the red button to hang up.
💡 Testing in a language your agent should support is the fastest way to catch a greeting that stays stubbornly in English.
💡 A test call costs credits exactly like a real call, and it runs on the model chosen for Inbound — so it is also how you hear the difference between Gemini Live and an OpenAI model. Every test call is kept under Test Agent → Test history with its transcript (and recording, if call recording is on).
Share a test link (no login needed)
Let a colleague, a client or your own phone call the agent without signing in. The share icon at the top of the Test Call panel creates a link that works for 24 hours and carries a minute limit you choose. Whoever opens it sees a full-screen call page — one button to call, mute, hang up — and their calls use your voice credits, up to that limit.
- Open Test Call and click the share icon at the top of the panel. You will see your current voice balance and roughly how many minutes it covers.
- Set Minutes allowed on this link — the total across every call made through that link — and click Create 24-hour link.
- Copy the link right away: it is shown only once. Send it however you like; nobody needs an Entagl account to use it.
- Under Active links you can see how many minutes and calls each link has left, and revoke a link early with the bin icon.
💡 Use it to let a client hear their agent before you switch it on, or to test from a real phone's speaker and microphone.
💡 Several people can use one link at the same time. Each call is capped at what was left when it started, so a busy link can run a little over its limit; your credit balance is always the hard stop.
Listen in
On a live call, open the conversation in your Inbox and click Listen to monitor silently — the AI keeps handling the caller and neither of them hears you.
Whisper to the AI
Click Whisper and type a private instruction ("offer the Tuesday slot", "mention the discount"). The AI takes the hint on its next reply; the caller never hears it.
Take over the call
Click Take Over to pause the AI and speak to the caller yourself from your browser (you'll be asked for microphone access). Hand it back anytime with Resume AI.
💡 Only one teammate can take a call at a time — if a colleague is already on it, you'll see a note and the takeover buttons are disabled.
End the call
Click End Call to hang up immediately. You'll confirm first, since this can't be undone.
Features
Answers incoming calls
Picks up inbound calls automatically, greets the caller, answers questions, and books appointments — in your voice, around the clock.
Makes outbound calls
Places calls for you — appointment reminders, follow-ups, and campaigns — triggered by a schedule, an event, a HubSpot workflow, or on demand.
Books and answers like your chat agent
Uses the same business info, services, FAQs, and tools as your chat agent, so it can check availability, take bookings, and answer questions consistently.
Hands off to a human
When it hits its limit or the caller asks, it takes a message, offers a callback, or connects the caller to a team member — exactly how you set it up.
Live supervision & takeover
From the Inbox you can listen in silently, whisper a hint to the AI, or take over and speak to the caller yourself — then hand the call back.
Understands keypad presses
On phone calls, callers can press number keys (for example an order or booking reference) and the AI reads the digits and responds — no setup needed.
Recording with consent
Record call audio (or don't), and automatically announce the recording to the caller. Transcripts are always saved either way.
History & analytics
Every call is logged with its outcome, duration, cost, and a summary — plus trend charts and an outcome breakdown so you can see how calls are going.
Rings your team first
Your team can pick up calls in the Entagl app on their computer or phone before the AI answers. If nobody answers in time, or everyone is busy, the AI takes the call — so no caller is left waiting.
Answer on your phone or in your browser
When a call rings your team first, it arrives on your phone's normal incoming-call screen — even if the Entagl app is closed — showing who's calling. Answer it and you get a simple call screen with mute, speaker and hang up. Every device that's switched on rings at once and the first person to answer takes the call. If nobody does, the AI answers.
Local phone numbers (Türkiye, Spain, Greece and more)
A local number for your AI in the country and city you choose, provided through our telecom partner Zadarma. Incoming calls only — the AI never dials out from it. Each number has a fixed monthly price shown before you order (some countries also have a one-time setup fee), billed with your subscription; calls use your usual AI minutes. Local telecom law requires the number to be registered to you, so you upload a copy of your ID, passport or company certificate plus proof of address. In Türkiye the address must be in the number’s own city; in Spain and Greece anywhere in the country. Some countries only issue numbers to registered businesses.
What a phone number costs
Every phone number you add — a Twilio number or a local number through Zadarma — is a fixed monthly amount shown before you buy, billed to your card on file alongside your plan. Releasing a number stops its charge at the end of the current billing cycle; if your plan ends, your numbers end with it.
Common tasks
Turn on your call agent
About 3 min- Open the sidebar → Work → Coordinator.
- On the Coordinator node, expand Voice, pick a voice and speaking style, then Save.
- Open the Inbound and Outbound nodes and review each one's template and greeting.
- Turn on the switch inside the Inbound and/or Outbound node, then open the Coordinator node to review Recording & Compliance and Cost Controls.
- Click the green Test Call button to try it, then you're live.
Choose the agent's voice and style
About 2 min- Go to Agent Builder and click the Coordinator node, then expand Voice.
- Preview voices with the play button, pick one, and set the Conversation Style, Voice Speed, and Language.
- Click Save in the bar at the bottom.
Set up an automatic reminder call
About 5 min- Go to Coordinator → Operations → Automations and click New Automation.
- Trigger: choose Schedule (recurring) or Event (for example, an appointment reminder a day before), and set the timing.
- Audience: keep All Contacts or filter by tag, status, or channel — the live count shows how many will be called.
- Script: pick a call template or create one, using variables like {{contact_name}}.
- Schedule & Retry: set the call window, hourly limit, and retry rules, then Save.
- Optionally open the ⋮ menu and choose Run now to place the calls immediately.
Supervise or take over a live call
About 2 min- When a call is live, open its conversation in the Inbox.
- Use Listen to monitor silently, or Whisper to send the AI a private hint.
- Click Take Over to talk to the caller yourself, then Resume AI to hand it back.
Tips
Frequently asked questions
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