Coordinator (Calls)

Call Direction

Recording & Compliance

💡 Check the recording and consent rules for your country and industry — many places require you to announce recording before it starts.

Business Hours

Do Not Contact Compliance

Ring your team first

1. Open Agent Builder → Coordinator → Settings and find Ring your team first.
2. Pick when the team should ring and how many seconds to ring for, then Save.
3. Choose who rings under Settings → Notifications → Team alerts → Incoming phone calls.
4. Each person turns ringing on for their own devices: Ring in this browser on the same card in the web app, and Ring my phone for incoming calls under Settings → Notifications in the Entagl mobile app. Phones ring like a normal call, even when the app is closed.

💡 Calls answered by a team member are not billed as AI minutes.

💡 Have a number that should always go straight to the AI — an ad line, for example? Open Channels → Voice, expand that number and turn off Ring my team for this number. That line goes straight to the AI while all your other numbers keep ringing your team as normal.

Taking a call yourself

1. On a phone, the call appears on the phone's own incoming-call screen, exactly like a normal call — even when the Entagl app is closed. It shows the caller's name if you have them saved as a contact, otherwise their number, or Unknown caller if the number is hidden.
2. Answer, and the Entagl call screen opens: who's calling, how long you've been talking, and buttons to Mute, switch on the Speaker, and Hang up. It closes itself when the call ends.
3. In the web app an Incoming call banner appears with Answer and Decline. After you answer, a small bar stays at the bottom of the screen showing the caller and the call timer, with Mute and Hang up.
4. Can't take it? Decline it, or simply let it ring — the AI answers instead and handles the call as usual.

💡 Browser ringing only works while an Entagl tab is open, so turn ringing on in the Entagl mobile app too if you want calls to reach you away from your desk.

Local phone numbers (Türkiye, Spain, Greece and more)

1. Go to Channels → Voice, click Buy a phone number, then Get a local number.
2. Choose the Country, then the City — the monthly price is shown next to each option, plus a one-time setup fee where the country has one. Pick the city your customers know you in.
3. Say who the number is registered to (a company or an individual — some countries accept companies only) and give the registered address. In Türkiye the address has to be in the same city as the number; in Spain and Greece anywhere in the country. Tick the box agreeing to share your documents with our telecom partner, then continue.
4. On the number’s card, upload the documents listed for your country (ID or passport — both sides — or your company certificate, plus proof of address), then click Order number. Ordering charges the monthly price (and any setup fee) to your card on file; the operator checks your documents after the order is placed — that is how they work — so there is nothing to wait for between the two steps.
5. Activation time depends on the country — minutes in Spain and Greece, 1 to 20 working days in Türkiye, longer for toll-free numbers — while the operator checks your documents and assigns the number. The card shows the progress and we switch the number on automatically; from that moment the AI answers every call to it (or your team does first, if Ring your team first is on). If the operator cannot accept a document, the card tells you why and asks for a new copy; your number stays reserved while you upload it.

💡 Your documents go directly to our telecom partner Zadarma to register the number in your name; Entagl does not keep a copy after upload.

💡 Cancelling your subscription, a failed payment, or removing the number yourself all put it on hold for 30 days instead of releasing it — it keeps receiving calls the whole time and is not billed while on hold. Click Keep this number on the number’s card (or get your subscription running again) before the hold ends and nothing changes. We remind you when the hold starts, again 3 days before it ends, and once more when the number is finally released. After that it’s gone for good: the operator issues numbers at random, so the same one can’t be requested back.

What a phone number costs

1. In Channels → Voice → Buy a phone number, the price appears next to each country and number type, and on every search result, before you confirm.
2. Settings → Billing lists your numbers under Phone numbers with the monthly total and the next charge date; the invoices tab shows each charge as “Phone numbers”.
3. To stop paying for a number, release it from its card. The charge stops at the end of the current billing cycle (no partial refund), and you can release another number 30 days later.

💡 Cancelling your Entagl plan ends your phone numbers with it: the cancellation page lists them and asks you to confirm. Twilio numbers cannot be recovered; local (Zadarma) numbers are held 30 days first.

Cost Controls

Post-Call Webhook