Entagl vs Tidio
The Tidio alternative with the AI in every plan and WhatsApp outreach.
Each row pairs a limitation read from the other vendor's own pricing and help pages with what Entagl includes. Plans change often, so confirm before you choose.
Side by side
Where the difference shows.
| Capability | Tidio | Entagl |
|---|---|---|
| How AI replies are priced | Lyro AI add-on from $32.50/mo (yearly) for 50 chats; free 50 are one-time only | AI included in every plan; credits, no per-seat or per-resolution fees |
| Follow-ups and campaigns | Native WhatsApp is reply-only; outreach needs own Twilio, from Plus plan | Smart follow-ups on idle chats; WhatsApp campaigns whose replies the AI works |
| Incoming and outgoing Voice AI | WhatsApp calls not supported; AI voice calls not listed in Tidio plans | Coordinator: answers and places phone and WhatsApp calls; you set call length |
| When your team steps inNobody has to remember to switch the AI back on. | WhatsApp number must leave the WhatsApp app; takeover is in the Tidio inbox | AI pauses when a person replies and resumes by itself after your set time |
| Comment replies that move to DM | Instagram, Facebook comments become agent tickets; TikTok comments not listed | Instagram, Facebook and TikTok comments answered publicly and in DM |
| Collecting details before a quote or bookingA quote built on missing details has to be walked back later. | Forms in web chat only; Lyro Procedures capped at 5 below Plus; 10 MB per file | Required details asked in chat or a secure hosted form; no quote until complete |
| Messaging channels the AI answers | TikTok DMs not listed; Telegram from Plus plan; Lyro answers first email only | WhatsApp, Instagram, Messenger, TikTok, Telegram, email, web chat |
| Bookings, rescheduling and reminders | Needs Calendly or a calendar linked via Zapier or API | Books real calendar slots, reschedules or cancels in chat, sends reminders |
| One memory across messages and callsA caller should not have to repeat what they wrote yesterday. | Lyro sees only 3 hours of recent history; one shared inbox and contact list | One record for calls, chats, bookings and orders; you can merge duplicates |
| Knowing which ad a customer came from"How much is this?" only makes sense if the AI knows which ad they tapped. | Facebook ad context needs Zapier or API setup; Meta Conversions API not listed | Ad shown in the inbox, AI answers about that offer, results sent back to Meta |
| Built-in customer records and sales stages | Tidio says it is not a full CRM; pipelines need a separate CRM integration | Built-in contacts and pipeline board with automatic stage moves |
| Catalog, Shopify and Trendyol workflows | Shopify actions from Growth plan; product recs need paid Lyro; no Trendyol | Catalog and stock levels, Shopify checkout and orders, Trendyol orders and Q&A |
Competitor details were read from each provider's public product, pricing and help pages on September 30, 2026. Providers change plans often, so confirm before choosing. Entagl capabilities depend on the products and channels you enable.
Sources
- How AI replies are pricedtidio.comhelp.tidio.com
- Follow-ups and campaignshelp.tidio.comtidio.com
- Incoming and outgoing Voice AIhelp.tidio.comtidio.comtidio.com
- When your team steps inhelp.tidio.comhelp.tidio.com
- Comment replies that move to DMhelp.tidio.comtidio.com
- Collecting details before a quote or bookinghelp.tidio.comhelp.tidio.com
- Messaging channels the AI answerstidio.comhelp.tidio.comtidio.com
- Bookings, rescheduling and reminderstidio.comtidio.comhelp.tidio.com
- One memory across messages and callshelp.tidio.comhelp.tidio.com
- Knowing which ad a customer came fromtidio.comtidio.com
- Built-in customer records and sales stagestidio.comhelp.tidio.com
- Catalog, Shopify and Trendyol workflowshelp.tidio.comtidio.comhelp.tidio.com
Tidio pages as published on September 30, 2026.
Questions
The honest questions.
Where is Tidio the stronger choice?
If what you need is website live chat plus an email help desk, Tidio is the stronger pick, and Entagl's list price is higher. Tidio has a free plan, Starter costs $24.17 a month billed yearly with 10 seats included, Lyro replies in 48 languages, and Tidio holds a SOC 2 Type II report. On the Growth plan your agents can send Shopify product cards and check a customer's cart or order history from the chat. Entagl is built for businesses that sell and book inside WhatsApp, Instagram and TikTok DMs, with the AI agent included in every plan.
What changes in a live conversation if I move from Lyro to Entagl?
Tidio's help center says a number used in the WhatsApp app has to be removed from it before you connect, so your team takes over from the Tidio inbox. With Entagl the AI pauses when a person replies, including from the WhatsApp or Instagram app, and comes back by itself after the time you set. Lyro can see three hours back in a customer's history; Entagl keeps one contact record for messages, bookings and orders, and you can merge duplicates. Tidio's forms run in the website widget only, while Entagl asks for the required details in the chat on any channel and will not quote until they are in.
Do I pay for the AI separately, like I do with Lyro?
Not with Entagl. On Tidio's self-serve plans Lyro is an add-on that starts at $32.50 a month billed yearly for 50 AI conversations, and the 50 free conversations each account gets are a one-time quota that never resets. Entagl includes the AI agent in every plan, Free included, and you buy credits with no per-seat or per-resolution fees; Entagl's list price is higher. One more gap in the same area: Tidio's own WhatsApp integration can only reply to incoming messages, while Entagl sends WhatsApp campaigns and reminders whose replies the AI handles.
How should I compare total cost?
Compare the actual products and usage you need, including AI allowances, extra usage, optional add-ons, and applicable channel or calling charges. A comment-automation add-on and a customer-service messaging plan are different products. On WhatsApp, count Meta's own charge for replies too (after the first 1,000 a month since October 2026): on paid plans Entagl returns that cost as credits.
See the difference on your own business.
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