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Retail & ecommerce

Help a shopper get an answer before they leave.

A customer asks whether the right size is in stock. Later they call about delivery. Give your team a way to continue the work with the right store information.

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Illustrative example. Replies and actions depend on your setup and connected systems.

Customer message

Is the blue jacket available in medium?

A useful reply

Let me check the catalog you connected. I can share the product link or ask the team to confirm availability.

When a call helps

When the shopper calls about an order, Coordinator can use the supported information and actions you allow. It should say when a detail needs staff confirmation.

Retail & ecommerce

One request. Two ways to reach you.

01

Receptionist

Let me check the catalog you connected. I can share the product link or ask the team to confirm availability.

02

When a call helps

When the shopper calls about an order, Coordinator can use the supported information and actions you allow. It should say when a detail needs staff confirmation.

Coordinator

03

Your team takes over

A teammate checks the order or stock exception and replies with the next step. The example does not promise a sale or a confirmed delivery date.

A clearer next stepThe shopper knows whether to view a product, place a request or wait for staff confirmation.

One request. Two ways to reach you.

Receptionist + Coordinator

Receptionist

Answer product and policy questions on supported messaging channels, share the correct store link and collect the detail a teammate needs.

Receptionist

Coordinator

Handle supported phone and WhatsApp Business calls about orders or product questions, with a handover when the answer needs judgment.

Coordinator

Connect the information your team already uses

Shopify can provide products, prices, stock and supported order information. Trendyol is a separate marketplace connection: its listing questions are public Q&A, not private DMs. Keep the right price and link with the right store.

ikas and T-Soft integrations are upcoming. They are not available to connect yet, and no release date is promised.

Check calling and number options

More help around the conversation

These are separate products with their own plans and availability.

Reputation Manager

Review and answer Google feedback about the store under the rules you choose.

Ads Co-Pilot

Review connected ad performance before deciding where to spend next.

Studio

Make product and campaign creative from the assets you provide.

What to measure in a pilot

Agree the baseline and where each number comes from before the pilot. These are goals to measure, not promised results.

  1. 01Product-question response time
  2. 02Requests that reach a useful next step
  3. 03Order questions that need staff review

Start with one real request

Choose a common question, add approved business information, set the handover rule and test it with your team before expanding.

Questions before you start

Can Entagl answer a Trendyol buyer privately?

No. Trendyol does not provide a private buyer-to-seller inbox here. Entagl supports the public questions on listings, with the approval rules set for that connection.

Are ikas and T-Soft ready to connect?

Not yet. They are upcoming integrations. Ask the team about your specific store before planning a workflow around them.

See another industry

Retail & ecommerce

Show us a request your team handles every day.

Start on Free, or talk through the workflow and the systems it depends on.

No credit card required on the Free plan