Receptionist
A customer has a question. Be ready to help.
Receptionist helps answer supported incoming messages using your business information. It can collect the details you need, help with supported next steps and leave room for your team to step in.
A comment under your post
“How much for a glow facial?” — public comment, 22:10.
mira.k How much for a glow facial? 😍
glow.clinic @mira.k Just sent you the details, check your DMs ✨
The DM
The Receptionist replies to the comment and continues in DM: price range, two before-and-afters, and “Thursday 14:00 or Saturday 11:00?”
Booking request sent
Thursday 14:00. Deposit collected in the chat. Reminder scheduled. You find out at breakfast.
The problem
Your inbox is where customers wait and leave.
Instagram wants an answer in minutes. You're with a customer, it's Sunday, it's 23:40. The ones you answer late already booked elsewhere or bought elsewhere.
Give a useful answer
Your website, offers, services and answers give the conversation a starting point. Review that knowledge so customers receive information your business stands behind.
Keep the request moving
Ask for the details needed to help. Depending on your setup, that may lead to a booking request, product assistance, a form or a staff handover.
It gets the details before it quotes
Define the details needed before quoting, such as size, date or photos. The configured workflow can collect those details before a permitted next step.
7 of 12 details collected · no price until it's complete
Help with a product question
Use available details from a connected catalog to answer a product question. Payment or checkout steps depend on the commerce connection and the permissions you enable.
Stock checked in Shopify, payment link sent
It understands photos and voice notes
Customers send a screenshot, a photo of their hair, a 40-second voice note. The Receptionist understands and answers properly.
Sensitive photos don't have to live in Instagram
A patient photo, an ID, a picture of someone's living room, sent as an ordinary DM, can sit in Meta's inbox. Switch on secure uploads and the Receptionist sends a private upload page carrying your business name instead. Files arrive encrypted in your Entagl inbox, your AI can still read them and answer, and they delete themselves on the schedule you set.
Private collection with configured access and retention
It replies to comments too
Public comments get a friendly public reply, and the real conversation moves to DM, where the next step can happen.
lena Price for microblading?
glow.clinic @lena Just sent you a DM with everything ✨
Choose how to follow up
A conversation ends without a next step. Use the supported follow-up settings to decide whether the AI may send a message or should leave a suggestion for your team to review.
Worth following up
Sara asked about Thursday, but never chose a time.
Automatic when you want it, reviewable when you don’t
Trendyol sellers
On Trendyol, a question you miss stays unanswered forever.
A shopper asks a product question on your Trendyol listing. Review the source product information and use the supported workflow to prepare and publish an answer under the marketplace's rules.
- A shopper asks, in publicOn your listing, where everyone reads it
- Entagl drafts the answerMinutes later, from your own product data
- It is answeredYou approve it, or it posts on its own
- Trendyol closes the questionAbout 3 business days. Unanswered is permanent.
The question reaches you straight away
Use the connected account to bring supported product questions into the workflow. Check account access and the available question status.
It writes the answer from your own data
Your synced listing, its price and its stock, plus everything you have told Entagl about your business. It answers the question that was actually asked, in the shopper's language.
Nothing is posted until you say so
Read the draft, change a word if you want, press approve. Once you trust it, switch on automatic posting and Entagl answers on its own.
It goes live on the listing
Review the publication result and any request that still needs attention. Marketplace deadlines and availability still apply.
Public on your listing
Does this run small? I normally wear a 42.
It fits true to size, so your usual 42 is right. We have 42 in stock today.
Written from your synced listing, price and stock
Your Trendyol catalogue, everywhere else you sell.
Listings, prices, stock and orders sync into Entagl. So when someone asks on WhatsApp, on Instagram, on your website or on the phone, the AI quotes the real price, the real stock and the real order status. No spreadsheet, no copying by hand.
Public answers only, and that is the whole point
Trendyol has no private inbox, and it hides buyer contact details from sellers by design. Entagl answers the public questions on your listings, and nothing else. Nobody is contacted, nowhere.
A website store and a marketplace shop, side by side
Keep the source store and product clear when using more than one commerce connection. Supported product and checkout actions depend on that connection and its configuration.
Connecting is three pasted values
Your Seller ID, API key and API secret, copied from the integration page of your Trendyol seller panel. No app review, no approval queue, no waiting.
Side by side
Receptionist vs flow builders
| Capability | Flow builders | Entagl |
|---|---|---|
| Sets itself up from your website | Not included | Included |
| Handles off-script questions | Not included | Included |
| Books and collects deposits in the chat | Not included | Included |
| Understands photos and voice notes | Not included | Included |
| 100+ languages, detected automatically | Not included | Included |
Flow builders are great at drip campaigns. They break when a human goes off script.
Works with
Questions
Before you put it on your inbox
What happens to people who submit my Meta lead forms?
Enable Instant Form leads for your connected Facebook Page. New Facebook and Instagram form submissions become contacts, with their answers and submission history. You can use this with campaigns already running in Meta, independently of Ads Co-Pilot. Optional WhatsApp follow-up uses an approved template and separate consent. AI callbacks have their own consent and Coordinator settings. Meta lead access is required; old submissions are not imported automatically.
How is this different from a chatbot?
Receptionist uses your business knowledge and enabled actions to answer supported incoming messages, collect details, support bookings and other next steps, and hand work to your team. Ask for a demonstration of the complete workflow you need.
Will platform providers ban my account?
Entagl connects through supported official integrations. Platform providers still control account eligibility, policies and messaging permissions, so no tool can guarantee your account will never be restricted.
What if a customer gets angry or asks for a human?
Configure human handover for requests that need your team. Staff can review the conversation and continue helping; the exact pause, alert and resume behavior follows your setup.
Can I set what it's allowed to offer?
Yes. Define business instructions, permitted actions and how sensitive requests should be handled. Test important pricing, discount and booking situations before enabling them for customers.
Where do the files my customers upload actually go?
Supported upload links open a private collection page. Uploaded files stay connected to the relevant conversation and customer record. File types, size limits, access, retention and AI-analysis permissions follow the configured controls.
How long are uploaded files kept?
You choose, anywhere from 7 days to a year, and you can let customers pick a shorter time for their own files. Everything is deleted automatically when the time is up, and you can delete any file with one click before then. Deleted files are removed immediately and purged from our backups within 30 days. On workspaces set up for HIPAA, the schedule stays entirely yours — customers can't change it.
Which languages does it speak?
100+, detected automatically per customer — the language is read off the message, not picked from a menu. It can hold Turkish, Arabic, Russian and English conversations in the same inbox, at the same time, and switch mid-conversation.
Getting started
How you'll start
Self-serve from the first click — your AI does the heavy lifting while you watch.
01
Create your account
Start free in a couple of clicks — no sales call, no setup project.
02
Your AI sets everything up in a short chat
Give it your website. It researches your business and configures itself — services, FAQs, opening hours and tone.
03
Connect your channels and go live
Guided connections for WhatsApp, Instagram and the rest — most teams go live the same day.
From $75/mo — published tiers, monthly credits included.
Put a Receptionist on your inbox.
Free to start. It learns your business from your website in minutes.