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Travel & hospitality

When plans change, keep the conversation useful.

A traveler asks about an arrival, then needs to change it. The next answer should use current information and explain when a person must decide.

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Illustrative example. Replies and actions depend on your setup and connected systems.

Customer message

Our flight is late. Can we arrive after midnight?

A useful reply

Here is the late-arrival policy you provided. I can pass your new arrival time to the team for confirmation.

When a call helps

Coordinator can take a supported phone or WhatsApp Business call, capture the change and pass it to the team when the booking needs an authorized update.

Travel & hospitality

One request. Two ways to reach you.

01

Receptionist

Here is the late-arrival policy you provided. I can pass your new arrival time to the team for confirmation.

02

When a call helps

Coordinator can take a supported phone or WhatsApp Business call, capture the change and pass it to the team when the booking needs an authorized update.

Coordinator

03

Your team takes over

Staff check the reservation and confirm whether the requested change can be made.

A clearer next stepThe guest knows what the policy says and when to expect a confirmed decision.

One request. Two ways to reach you.

Receptionist + Coordinator

Receptionist

Answer common trip or stay questions and collect a change request across supported messages.

Receptionist

Coordinator

Take calls when staff are busy and carry the requested change into the review process.

Coordinator

Connect the information your team already uses

Use current policies and itinerary or property details that your team has approved. Reservation-system changes require a supported integration or scoped implementation.

A request to change a reservation is not a confirmed booking change until the authorized system or team completes it.

Check calling and number options

More help around the conversation

These are separate products with their own plans and availability.

Reputation Manager

Review Google feedback after a stay or trip and respond under your rules.

Ads Co-Pilot

Review connected campaign performance before promoting another destination or offer.

Studio

Create approved destination and property creative from supplied assets.

What to measure in a pilot

Agree the baseline and where each number comes from before the pilot. These are goals to measure, not promised results.

  1. 01Time to answer common travel questions
  2. 02Change requests with enough detail for staff
  3. 03Requests resolved after handover

Start with one real request

Choose a common question, add approved business information, set the handover rule and test it with your team before expanding.

Questions before you start

Can it change a booking automatically?

Only if a supported, authorized action is configured for that system. Otherwise it can collect the request for staff to review and confirm.

Can it answer calls in different countries?

Coordinator supports configured phone and WhatsApp Business calling workflows. Number selection, destination rules and account permissions vary by market. Check the current options before promising a route.

See another industry

Travel & hospitality

Show us a request your team handles every day.

Start on Free, or talk through the workflow and the systems it depends on.

No credit card required on the Free plan