Access belongs to your workspace
Customer records and conversations are scoped to your workspace. Invite your team and set roles and permissions for the work they do. Connecting a channel does not make your customer conversations public.
Decide what it can use. Decide what it can do.
Data protection and control
Your customers share information because they need your help. Know where it goes, what your AI may do with it, and what your team can control.
Encryption and AI processing
Entagl uses encryption in transit and at rest. Information needed to answer a customer may be processed by the AI services used for that feature. This is not a promise that only the sender and recipient can decrypt every conversation. See the privacy policy for processing details.
Private file collection
Secure upload links send supported files into private Entagl storage and the relevant conversation. Set accepted file types, retention, and whether the AI may analyze the files. Keep the upload link private; possession of a valid link allows its use.
Retention and deletion
Choose the available retention settings for secure uploads and delete files early when appropriate. Link expiry, revoking a link, deleting a stored file, and backup retention are different actions. Refer to the applicable policy and your agreement for the full scope.
Official channel connections
Connect supported accounts through their available official integration paths. Each platform still controls its own permissions, messaging windows, media limits, and moderation. You can review and disconnect your integrations.
Healthcare and contractual requirements
Discuss your requirements with us before sending regulated information. Healthcare configurations and business associate agreements have a defined scope. Availability of a setting or a product does not itself establish that your entire workflow meets a regulation.
Your questions, answered
Does Entagl sell my customer conversations?
See our privacy policy for how we use and disclose personal information, including service providers and the choices available to you. Contact privacy@entagl.com for a question about your specific data.
Can I prevent the AI from reading secure uploads?
Yes. The secure upload settings include a control for AI analysis. When disabled, your team can still access the uploaded files in Entagl, while the AI does not analyze those files.
Can a Google review reply reveal private customer information?
Review replies are public. Use approval controls for sensitive feedback and keep private customer details out of the reply. Healthcare review responses must not confirm a patient relationship.